At a Glance
- Tasks: Engage with customers, sell exquisite chocolates, and maintain a vibrant sales area.
- Company: Join Läderach, a renowned Swiss chocolate manufacturer with a rich heritage.
- Benefits: Enjoy generous discounts, training opportunities, and a fun work environment with chocolate!
- Other info: Flexible hours, including weekends, and unique career growth opportunities await you.
- Why this job: Be part of a passionate team and create memorable shopping experiences for chocolate lovers.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group. The company's headquarters are located in the canton of Glarus, where we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.
The Retail business unit comprises more than 250 chocolateries in more than 30 countries, offering our chocolate specialties and inviting customers to experience fresh chocolate in ever new ways.
You will:
- Provide customer-oriented advice and sell our wide range of products, helping customers choose gifts.
- Actively engage with customers, identify their needs, and offer suitable solutions.
- Handle checkout processes and ensure accurate and correct cash management.
- Present our exquisite confectionery and chocolate assortment in an appealing and inviting way.
- Perform production-related tasks as well as restocking and maintaining the sales areas.
- Implement our high quality standards with dedication and care.
- Ensure compliance with hygiene and freshness standards.
- Work hand in hand with your team and contribute to a positive working atmosphere.
- Bring valuable professional experience in retail and have a passion for sales with a strong focus on closing deals.
- Enjoy direct contact with customers and aim to provide them with a special shopping experience.
- Quickly identify customer needs and provide tailored, friendly, and convincing advice.
- Have excellent communication skills and express yourself clearly and confidently.
- Speak German and English very well; French and other languages are a strong advantage.
- Consistently prioritise quality and customer focus, even in busy or high-pressure situations.
- Work in a responsible, reliable, and well-structured manner.
- Maintain hygiene and cleanliness standards.
- Take responsibility, be a true team player, and commit to shared goals.
- Be motivated to further develop your skills in sales and service.
- Be flexible and willing to work on weekends, Saturdays, Sundays, or public holidays.
We offer:
- An exciting working environment with motivated colleagues.
- A position with lots of personal responsibility.
- The opportunity to contribute fresh ideas.
- An open and respectful feedback culture.
- In-house and external further training.
- Unique career opportunities.
- Generous discounts on our products.
- Chocolate at work.
- Easily accessible locations.
Sounds interesting? Then come join us. Please understand that we are not considering external recruitment agencies for this position.
Harrods - FT Sales Associate employer: Läderach
Läderach is an exceptional employer that offers a vibrant and dynamic work environment in the picturesque canton of Glarus, where you can immerse yourself in the world of high-quality fresh chocolate. With a strong emphasis on personal responsibility, employee development, and a culture of open feedback, Läderach not only values your contributions but also provides unique career opportunities and generous product discounts, making it an ideal place for those passionate about retail and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Harrods - FT Sales Associate
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Läderach, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Läderach!
We think you need these skills to ace Harrods - FT Sales Associate
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Läderach, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Läderach and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Läderach that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Läderach
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
