At a Glance
- Tasks: Support the Store Manager and lead the team to create an amazing customer experience.
- Company: Join Läderach, a premium Swiss chocolate brand with a rich heritage.
- Benefits: Enjoy a bonus scheme, generous product discounts, and a fun work environment.
- Other info: Flexible hours, career growth opportunities, and a culture of open feedback.
- Why this job: Be part of a passionate team and share your love for fine chocolate.
- Qualifications: Experience in luxury retail and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group. The company's headquarters are located in the canton of Glarus, where we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries, offering our chocolate specialties and inviting customers to experience fresh chocolate in ever new ways.
You will:
- Support the Store Manager.
- Manage the store in the absence of the Store Manager.
- Lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- Motivate, mentor, and coach sales associates.
- Support in training and onboarding a winning team.
- Coordinate day-to-day operations.
- Ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- Place weekly and seasonal orders and ensure correct stock levels.
- Schedule staff to optimise customer service and personnel cost management.
- Oversee proper stockroom storage and care, implementing FIFO in-store and in the stockroom.
- Ensure your store looks great, in line with the brand’s visual merchandising guidelines.
You should have:
- Experience in a similar role in a premium or luxury retail store.
- A love for interacting with customers and setting a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- A firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.).
- An entrepreneurial, hands-on, and solutions-focused mindset.
- Ambition and results-driven attitude.
- Proven ability to develop and grow both a team and business.
- Strong organisational skills, detail-oriented with the ability to multi-task.
- Ability to effectively prioritise and delegate.
- Flexibility when it comes to working weekends, evenings, and holidays as necessary.
- Proficiency in the use of MS Office and different POS systems.
- Excellent written and verbal communication in English (another language is a plus but not necessary).
- A passion for chocolate and fine food.
We offer:
- Bonus scheme.
- An exciting working environment with motivated colleagues.
- A position with lots of personal responsibility.
- The opportunity to contribute fresh ideas.
- An open and respectful feedback culture.
- In-house and further training.
- Unique career opportunities.
- Generous discounts on our products.
- Chocolate at work.
- Easily accessible locations.
Sounds interesting? Then send us your application.
Battersea Power Station - FT Deputy Store Manager employer: Läderach
Läderach is an exceptional employer that offers a vibrant and dynamic work environment at the iconic Battersea Power Station, where you can immerse yourself in the world of high-quality fresh chocolate. With a strong emphasis on employee growth, you will benefit from in-house training, generous discounts on products, and the chance to contribute your ideas in a supportive and respectful culture. Join a passionate team dedicated to delivering outstanding customer experiences while enjoying unique career opportunities in a premium retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Battersea Power Station - FT Deputy Store Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Läderach's values and mission. This way, you can show how your passion for chocolate and customer service aligns with their vision.
✨Tip Number 2
Practice your pitch! Be ready to share your experience in retail and how you've led teams before. Highlight specific examples where you’ve created an engaging customer experience or improved store operations.
✨Tip Number 3
Dress the part! Since you're aiming for a role in a premium retail environment, make sure your outfit reflects that. Show them you understand the brand's image and are ready to represent it.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Battersea Power Station - FT Deputy Store Manager
Some tips for your application 🫡
Show Your Passion for Chocolate:When you're writing your application, let your love for chocolate shine through! Share why you’re excited about working with Läderach and how you can contribute to creating that outstanding customer experience we all crave.
Highlight Relevant Experience:Make sure to mention any previous roles in premium or luxury retail. We want to see how your past experiences have prepared you to manage a team and deliver results, especially in a fast-paced environment like ours.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, and don’t forget to tailor your application to match the job description. We appreciate a well-organised application!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Läderach!
How to prepare for a job interview at Läderach
✨Know Your Chocolate
Before the interview, brush up on your knowledge of Läderach and their products. Familiarise yourself with their chocolate offerings and any unique selling points. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to lead by example. Prepare examples from your past experiences where you've motivated and mentored a team. Highlight how you’ve created an engaging customer experience and how you can bring that to Läderach.
✨Understand Retail KPIs
Make sure you’re comfortable discussing retail KPIs like conversion rates and average transaction value. Be ready to explain how you've used these metrics in previous roles to drive sales and improve performance.
✨Demonstrate Your Flexibility
The role requires flexibility with working hours. Be prepared to discuss your availability and willingness to work weekends and holidays. Showing that you're adaptable will make you a more attractive candidate.
