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- Tasks: Support the Store Manager and lead a team to create an amazing customer experience.
- Company: Join Läderach, a premium Swiss chocolate manufacturer with a global presence.
- Benefits: Enjoy a bonus scheme, generous discounts, and a fun work environment.
- Why this job: Be part of a passionate team and share your love for fine chocolate.
- Qualifications: Experience in luxury retail and a passion for customer service are essential.
- Other info: Great career growth opportunities and a culture of open feedback.
The predicted salary is between 36000 - 60000 £ per year.
High-quality fresh chocolate - that’s what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 3000 people from more than 80 countries across the group, and the trend is rising. The company’s headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
What you can expect:
- You support the Store Manager.
- You manage the store in the absence of the Store Manager.
- You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- You motivate, mentor, and coach sales associates.
- You support in training and onboarding a winning team.
- You coordinate day-to-day operations.
- You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- You place weekly and seasonal orders and ensure correct stock levels.
- You schedule staff to optimise customer service and personnel cost management.
- You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
- You make sure your store looks great, in line with the brand’s visual merchandising guidelines.
What we expect from you:
- You have experience in a similar role in a premium or luxury retail store.
- You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc..)
- You are entrepreneurial, hands-on and have solutions-focus mindset.
- You are ambitious and results driven.
- You have proven ability to develop and grow both a team and business.
- You are well organised, detail oriented with the ability to multi-task.
- You are able to effectively prioritise and delegate.
- You are flexible when it comes to working weekends, evenings and holidays as necessary.
- You are proficient in the use of MS Office and different POS systems.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You love chocolate and are passionate about fine food.
What we offer you:
- Bonus scheme
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In-house and further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
Own it. Grow it. Make it fresh. Sounds interesting? Then send us your application.
Broadgate Circle - Deputy Store Manager employer: Laderach (UK) Ltd.
Contact Detail:
Laderach (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broadgate Circle - Deputy Store Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into Läderach's history and values. This way, you can show your passion for their fresh chocolate and how you align with their mission.
✨Tip Number 2
Practice your customer interaction skills. Since this role is all about creating an outstanding in-store experience, think of examples where you've gone above and beyond for customers in the past.
✨Tip Number 3
Show off your leadership chops! Be ready to discuss how you've motivated and developed teams before. We want to hear about your hands-on approach and how you’ve driven results in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Läderach family.
We think you need these skills to ace Broadgate Circle - Deputy Store Manager
Some tips for your application 🫡
Show Your Passion for Chocolate: When you're writing your application, let your love for chocolate shine through! Mention any experiences or moments that highlight your enthusiasm for fine food and how it connects to the role.
Highlight Your Leadership Skills: As a Deputy Store Manager, you'll be leading a team. Make sure to showcase your previous experience in mentoring and coaching others. Use specific examples to demonstrate how you've motivated teams in the past.
Be Detail-Oriented: We’re looking for someone who’s organised and detail-oriented. In your application, mention how you’ve successfully managed stock levels or implemented processes that improved efficiency in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Läderach.
How to prepare for a job interview at Laderach (UK) Ltd.
✨Know Your Chocolate
Since you're applying for a role at a premium chocolate retailer, brush up on your knowledge of chocolate types, production methods, and the brand's unique offerings. This will not only impress your interviewers but also show your genuine passion for the product.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll be expected to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service. Highlight your hands-on approach and how you can inspire others.
✨Understand Retail KPIs
Familiarise yourself with key retail performance indicators like conversion rates and average transaction value. Be ready to discuss how you've used these metrics in previous roles to drive sales and improve store performance.
✨Demonstrate Flexibility and Organisation
The job requires flexibility in working hours and strong organisational skills. Think of specific instances where you've successfully managed multiple tasks or adapted to changing circumstances. This will show that you're ready for the dynamic environment of a retail store.
