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- Tasks: Lead a team to create an unforgettable chocolate shopping experience.
- Company: Join Läderach, a premium Swiss chocolate brand with a rich heritage.
- Benefits: Enjoy a bonus scheme, generous discounts, and exciting career opportunities.
- Why this job: Be part of a passionate team and share your love for fine chocolate.
- Qualifications: Experience in luxury retail and a passion for customer service.
- Other info: Flexible hours and a supportive environment for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 3000 people from more than 80 countries across the group. The company's headquarters are located in the canton of Glarus, where we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in over 30 countries, offering our chocolate specialties and inviting customers to experience fresh chocolate in ever new ways.
What you can expect:
- You support the Store Manager.
- You manage the store in the absence of the Store Manager.
- You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- You motivate, mentor, and coach sales associates.
- You support in training and onboarding a winning team.
- You coordinate day-to-day operations.
- You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- You place weekly and seasonal orders and ensure correct stock levels.
- You schedule staff to optimise customer service and personnel cost management.
- You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
- You make sure your store looks great, in line with the brand's visual merchandising guidelines.
What we expect from you:
- You have experience in a similar role in a premium or luxury retail store.
- You love interacting with customers.
- You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have a firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.).
- You are entrepreneurial, hands-on and have a solutions-focused mindset.
- You are ambitious and results driven.
- You have proven ability to develop and grow both a team and business.
- You are well organised, detail-oriented with the ability to multi-task.
- You are able to effectively prioritise and delegate.
- You are flexible when it comes to working weekends, evenings and holidays as necessary.
- You are proficient in the use of MS Office and different POS systems.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You love chocolate and are passionate about fine food.
What we offer you:
- Bonus scheme
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In-house and further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
Sounds interesting? Then send us your application.
Harrods - Supervisor in Westminster employer: Läderach (Schweiz) AG
Contact Detail:
Läderach (Schweiz) AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harrods - Supervisor in Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Läderach's social media and website. Understanding their values and vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer interaction skills! Since this role is all about creating an outstanding in-store experience, think of examples where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership skills! Think about times when you've motivated or trained a team. Highlighting your ability to lead by example will make you stand out as a candidate who can manage the store effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for chocolate!
We think you need these skills to ace Harrods - Supervisor in Westminster
Some tips for your application 🫡
Show Your Passion for Chocolate: When you're writing your application, let your love for chocolate shine through! Share why you’re excited about working with a premium brand like Läderach and how that passion can translate into an amazing customer experience.
Highlight Your Leadership Skills: Since the role involves supporting the Store Manager and leading the team, make sure to showcase your previous experience in mentoring and motivating others. Use specific examples to demonstrate how you've successfully led a team in the past.
Be Detail-Oriented: Pay attention to the details in your application. Make sure your CV is well-organised and free of typos. This reflects your ability to manage operations and maintain high standards, which is crucial for a role in a luxury retail environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Läderach (Schweiz) AG
✨Know Your Chocolate
Familiarise yourself with Läderach's products and their unique selling points. Being able to discuss the different types of chocolate and what makes them special will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in motivating and mentoring staff, as well as how you've handled challenges on the shop floor. This will demonstrate that you're ready to step up in the absence of the Store Manager.
✨Understand Retail KPIs
Brush up on key retail performance indicators like conversion rates and average transaction value. Be ready to discuss how you've used these metrics to drive sales and improve customer experiences in previous roles.
✨Emphasise Your Customer Focus
Think of specific instances where you've gone above and beyond for customers. Share stories that illustrate your hands-on mentality and enthusiasm for delivering exceptional service, as this aligns perfectly with the role's expectations.
