At a Glance
- Tasks: Support the Store Manager and lead the team to create an amazing customer experience.
- Company: Join Läderach, a premium Swiss chocolate manufacturer with a global presence.
- Benefits: Enjoy a bonus scheme, generous product discounts, and unique career opportunities.
- Other info: Flexible hours and a fun, dynamic work environment await you!
- Why this job: Be part of a passionate team and share your love for fine chocolate.
- Qualifications: Experience in luxury retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
What you can expect:
- You support the Store Manager.
- You manage the store in the absence of the Store Manager.
- You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- You motivate, mentor, and coach sales associates.
- You support in training and onboarding a winning team.
- You coordinate day‑to‑day operations.
- You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- You place weekly and seasonal orders and ensure correct stock levels.
- You schedule staff to optimise customer service and personnel cost management.
- You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
- You make sure your store looks great, in line with the brand’s visual merchandising guidelines.
What we expect from you:
- You have experience in a similar role in a premium or luxury retail store.
- You love interacting with customers.
- You set a great example for the rest of the team with your hands‑on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc..).
- You are entrepreneurial, hands‑on and have solutions‑focus mindset.
- You are ambitious and results driven.
- You have proven ability to develop and grow both a team and business.
- You are well organised, detail oriented with the ability to multi‑task.
- You are able to effectively prioritise and delegate.
- You are flexible when it comes to working weekends, evenings and holidays as necessary.
- You are proficient in the use of MS Office and different POS systems.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You love chocolate and are passionate about fine food.
What we offer you:
- Bonus scheme
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In‑house and further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
St Pancras - Deputy Store Manager in London employer: Läderach (Schweiz) AG
Läderach is an exceptional employer, offering a vibrant and dynamic work environment where creativity and innovation thrive. As a Deputy Store Manager at our St Pancras location, you will enjoy generous employee benefits, including a bonus scheme, extensive training opportunities, and unique career advancement paths, all while working alongside passionate colleagues who share your love for fine chocolate. Join us to be part of a family-owned business that values personal responsibility and fosters a culture of open feedback and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land St Pancras - Deputy Store Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Läderach (Schweiz) AG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Läderach (Schweiz) AG!
We think you need these skills to ace St Pancras - Deputy Store Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Läderach (Schweiz) AG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Läderach (Schweiz) AG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Läderach (Schweiz) AG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Läderach (Schweiz) AG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
