At a Glance
- Tasks: Support the Store Manager and lead a team to create an amazing customer experience.
- Company: Join Läderach, a premium Swiss chocolate brand with a rich heritage.
- Benefits: Enjoy a bonus scheme, generous discounts, and unique career opportunities.
- Other info: Flexible hours and a fun, dynamic work environment await you.
- Why this job: Be part of a passionate team and share your love for fine chocolate.
- Qualifications: Experience in luxury retail and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
High-quality fresh chocolate - that’s what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company’s headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
What you can expect:
- You support the Store Manager.
- You manage the store in the absence of the Store Manager.
- You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- You motivate, mentor, and coach sales associates.
- You support in training and onboarding a winning team.
- You coordinate day‐to‐day operations.
- You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- You place weekly and seasonal orders and ensure correct stock levels.
- You schedule staff to optimise customer service and personnel cost management.
- You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
- You make sure your store looks great, in line with the brand's visual merchandising guidelines.
What we expect from you:
- You have experience in a similar role in a premium or luxury retail store.
- You love interacting with customers.
- You set a great example for the rest of the team with your hands‐on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.).
- You are entrepreneurial, hands‐on and have solutions‐focus mindset.
- You are ambitious and results driven.
- You have proven ability to develop and grow both a team and business.
- You are well organised, detail oriented with the ability to multi‐task.
- You are able to effectively prioritise and delegate.
- You are flexible when it comes to working weekends, evenings and holidays as necessary.
- You are proficient in the use of MS Office and different POS systems.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You love chocolate and are passionate about fine food.
What we offer you:
- Bonus scheme
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In‐house and further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
Easily accessible locations. Own it. Grow it. Make it fresh. Sounds interesting? Then send us your application.
Harrods - Deputy Store Manager in London employer: Läderach (Schweiz) AG
Läderach is an exceptional employer, offering a vibrant and dynamic work environment where creativity and innovation thrive amidst the stunning Alpine backdrop of Glarus. As a Deputy Store Manager, you will enjoy generous benefits such as a bonus scheme, in-house training, and unique career opportunities, all while being part of a passionate team dedicated to delivering outstanding customer experiences. With a strong focus on personal responsibility and a culture that values open feedback, Läderach provides the perfect platform for your professional growth in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Harrods - Deputy Store Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Läderach's values and mission. This way, you can show how your passion for chocolate and customer experience aligns perfectly with their brand.
✨Tip Number 2
Practice your people skills! As a Deputy Store Manager, you'll be leading a team and engaging with customers. Role-play common scenarios with friends or family to boost your confidence and showcase your hands-on mentality.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about the team dynamics or how they implement their visual merchandising guidelines. It’ll demonstrate your interest in contributing fresh ideas to the store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our chocolate-loving team!
We think you need these skills to ace Harrods - Deputy Store Manager in London
Some tips for your application 🫡
Show Your Passion for Chocolate:When you're writing your application, let your love for chocolate shine through! Share any experiences or stories that highlight your enthusiasm for fine food and how it connects to the role. We want to see that you’re not just looking for a job, but that you genuinely care about what we do.
Highlight Your Leadership Skills:As a Deputy Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've motivated or mentored others, and how you’ve created an engaging customer experience. We’re all about teamwork here at StudySmarter!
Be Detail-Oriented:In retail, the little things matter! When crafting your application, pay attention to detail. Make sure your CV is well-organised and free of typos. This shows us that you can manage the day-to-day operations effectively and keep everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive and ready to take the next step in joining our chocolate-loving team!
How to prepare for a job interview at Läderach (Schweiz) AG
✨Know Your Chocolate
Before the interview, brush up on your knowledge of chocolate, especially the products offered by Läderach. Being able to discuss their fresh chocolate and what makes it unique will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to lead by example. Prepare examples from your past experiences where you've motivated and mentored a team. Highlight how you’ve created engaging customer experiences and how you can bring that to the role.
✨Understand Retail KPIs
Familiarise yourself with key retail performance indicators like conversion rates and average transaction value. Be ready to discuss how you've used these metrics in previous roles to drive sales and improve customer service.
✨Demonstrate Flexibility and Organisation
The role requires flexibility in working hours and strong organisational skills. Think of specific instances where you've successfully managed multiple tasks or adapted to changing circumstances, and be prepared to share those stories during your interview.
