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- Tasks: Support the Store Manager and lead the team to create an amazing customer experience.
- Company: Join Läderach, a premium Swiss chocolate manufacturer with a rich heritage.
- Benefits: Enjoy a bonus scheme, generous discounts, and unique career opportunities.
- Why this job: Be part of a passionate team and share your love for fine chocolate.
- Qualifications: Experience in luxury retail and a passion for delivering exceptional customer service.
- Other info: Flexible hours and a supportive environment for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in more than 30 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.
What you can expect:
- You support the Store Manager.
- You manage the store in the absence of the Store Manager.
- You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- You motivate, mentor, and coach sales associates.
- You support in training and onboarding a winning team.
- You coordinate day-to-day operations.
- You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- You place weekly and seasonal orders and ensure correct stock levels.
- You schedule staff to optimise customer service and personnel cost management.
- You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
- You make sure your store looks great, in line with the brand’s visual merchandising guidelines.
What we expect from you:
- You have experience in a similar role in a premium or luxury retail store.
- You love interacting with customers.
- You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.).
- You are entrepreneurial, hands-on and have solutions-focus mindset.
- You are ambitious and results driven.
- You have proven ability to develop and grow both a team and business.
- You are well organised, detail oriented with the ability to multi-task.
- You are able to effectively prioritise and delegate.
- You are flexible when it comes to working weekends, evenings and holidays as necessary.
- You are proficient in the use of MS Office and different POS systems.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You love chocolate and are passionate about fine food.
What we offer you:
- Bonus scheme
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In-house and further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
Own it. Grow it. Make it fresh. Sounds interesting? Then send us your application.
Harrods - Supervisor employer: Läderach (Schweiz) AG
Contact Detail:
Läderach (Schweiz) AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harrods - Supervisor
✨Tip Number 1
Get to know the company! Research Läderach and their values, especially their focus on high-quality fresh chocolate. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer interaction skills. Since the role is all about creating an outstanding customer experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your leadership skills! Prepare to discuss how you've motivated and developed teams in previous roles. Highlight your hands-on approach and how you’ve successfully managed day-to-day operations in a retail environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Läderach family and ready to contribute fresh ideas right from the start.
We think you need these skills to ace Harrods - Supervisor
Some tips for your application 🫡
Show Your Passion for Chocolate: When you're writing your application, let your love for chocolate shine through! Share any experiences or stories that highlight your enthusiasm for fine food and how it connects to the role.
Highlight Your Leadership Skills: Since you'll be supporting the Store Manager and leading the team, make sure to showcase your leadership experience. Talk about times you've motivated or mentored others, and how you create an engaging customer experience.
Be Detail-Oriented: We’re looking for someone who’s organised and detail-oriented. In your application, mention specific examples of how you've managed stock levels, scheduled staff, or ensured compliance with health and safety regulations in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Läderach.
How to prepare for a job interview at Läderach (Schweiz) AG
✨Know Your Chocolate
Before the interview, brush up on your knowledge of chocolate, especially the products offered by Läderach. Being able to discuss their fresh chocolate and what makes it unique will show your passion and understanding of the brand.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you successfully led a team or improved customer service. Highlight how you motivated and mentored your colleagues, as this role requires strong leadership qualities.
✨Understand Retail KPIs
Familiarise yourself with key retail performance indicators like conversion rates and average transaction value. Be ready to discuss how you've used these metrics in previous roles to drive sales and improve store performance.
✨Demonstrate Your Customer Focus
Think of specific instances where you went above and beyond for customers. Share stories that illustrate your hands-on mentality and enthusiasm for creating an outstanding customer experience, as this is crucial for the Supervisor role.