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- Tasks: Lead a team to create an unforgettable chocolate shopping experience.
- Company: Join Läderach, a premium Swiss chocolate brand with a rich heritage.
- Benefits: Enjoy bonuses, discounts on delicious products, and career growth opportunities.
- Why this job: Be part of a passionate team and share your love for fine chocolate.
- Qualifications: Experience in luxury retail and a passion for customer service.
- Other info: Flexible hours and a supportive work culture await you.
The predicted salary is between 30000 - 42000 £ per year.
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 3000 people from more than 80 countries across the group. The company's headquarters are located in the canton of Glarus, where we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 250 chocolateries in over 30 countries, offering our chocolate specialties and inviting customers to experience fresh chocolate in ever new ways.
What you can expect:
- You support the Store Manager.
- You manage the store in the absence of the Store Manager.
- You lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
- You motivate, mentor, and coach sales associates.
- You support in training and onboarding a winning team.
- You coordinate day-to-day operations.
- You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
- You place weekly and seasonal orders and ensure correct stock levels.
- You schedule staff to optimise customer service and personnel cost management.
- You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
- You make sure your store looks great, in line with the brand’s visual merchandising guidelines.
What we expect from you:
- You have experience in a similar role in a premium or luxury retail store.
- You love interacting with customers.
- You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- You have a firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.).
- You are entrepreneurial, hands-on and have a solutions-focused mindset.
- You are ambitious and results driven.
- You have proven ability to develop and grow both a team and business.
- You are well organised, detail-oriented with the ability to multi-task.
- You are able to effectively prioritise and delegate.
- You are flexible when it comes to working weekends, evenings and holidays as necessary.
- You are proficient in the use of MS Office and different POS systems.
- You have excellent written and verbal communication in English (another language is a plus but not necessary).
- You love chocolate and are passionate about fine food.
What we offer you:
- Bonus scheme
- An exciting working environment with motivated colleagues
- A position with lots of personal responsibility
- The opportunity to contribute fresh ideas
- An open and respectful feedback culture
- In-house and further training
- Unique career opportunities
- Generous discounts on our products
- Chocolate at work
- Easily accessible locations
Sounds interesting? Then send us your application.
Harrods - Supervisor in City of Westminster employer: Läderach (Schweiz) AG
Contact Detail:
Läderach (Schweiz) AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harrods - Supervisor in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Läderach and their values. This will help you connect with the team and show that you're genuinely interested in being part of their chocolate-loving family.
✨Tip Number 2
Practice your customer interaction skills! Since the role is all about creating an outstanding customer experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership skills! As a supervisor, you'll need to motivate and mentor your team. Think of ways you've successfully led a group before and be prepared to discuss how you can bring that energy to Läderach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of fresh chocolate!
We think you need these skills to ace Harrods - Supervisor in City of Westminster
Some tips for your application 🫡
Show Your Passion for Chocolate: When writing your application, let your love for chocolate shine through! Share why you’re excited about working with a premium brand like Läderach and how that passion can enhance the customer experience.
Highlight Relevant Experience: Make sure to detail your previous roles in retail, especially in premium or luxury settings. We want to see how your hands-on mentality and leadership skills can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role of Supervisor. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Läderach (Schweiz) AG
✨Know Your Chocolate
Before the interview, brush up on your knowledge of chocolate, especially the products offered by Läderach. Being able to discuss their fresh chocolate and unique offerings will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've motivated and mentored a team. Highlight how you’ve created engaging customer experiences and how you can bring that to the role.
✨Understand Retail KPIs
Familiarise yourself with key retail performance indicators like conversion rates and average transaction value. Be ready to discuss how you've used these metrics in previous roles to drive sales and improve customer service.
✨Demonstrate Flexibility and Organisation
The role requires flexibility in working hours and strong organisational skills. Think of specific instances where you've successfully managed multiple tasks or adapted to changing circumstances, and be prepared to share those stories during your interview.
