At a Glance
- Tasks: Lead exciting contact centre projects and ensure they meet business goals.
- Company: Join Ladbrokes, a leader in the betting and gaming industry.
- Benefits: Competitive salary, bonus opportunities, and innovative recognition programmes.
- Other info: Great career growth potential and a fun workplace culture.
- Why this job: Make an impact by managing diverse projects in a dynamic environment.
- Qualifications: Project management experience and strong communication skills required.
The predicted salary is between 35000 - 45000 € per year.
Full delivery accountability of end to end contact centre projects to meet the agreed business requirements within timescale and quality criteria working with relevant resources both within the department, elsewhere in the business and externally to achieve the desired result.
Key Responsibilities
- To lead or oversee all internal and external contact centre designated projects.
- Produce project planning documents and ITG documentation and agree with contact centre management outline plan for each project undertaken.
- Prioritise successfully to ensure multiple projects are managed to completion.
- To establish working groups to deliver projects within required timescales.
- To manage individuals' ability to deliver tasks within timescales within the department.
- To represent the department in cross functional project groups and communicate progress effectively back into the department at an appropriate level and pitch.
- Lead departmental project groups to ensure service throughout major festival meetings achieves minimum KPI standards.
Key Accountabilities
- Apply knowledge of tools and technology to make correct decisions for issues affecting project delivery.
- Maintain regular contact with all interested parties and project team members adequately communicating current project status at all times.
- Review each project undertaken at completion, compile learnings and communicate within the business.
- To pro-actively raise business issues with key stakeholders within the business and seek best resolution.
- Oversee ongoing departmental projects (e.g. routing, segmentation, call classification) to ensure they continue to progress at all times.
- Work effectively with operational peer group within Customer Support, Telephone Betting & other functions within the business.
Qualifications Required
- Project Management and delivery experience.
- Betting & Gaming Industry Experience.
- Experience of working in a large multi-skilled call centre.
- Intermediate user of Microsoft Office, especially Excel & Access.
- Excellent written and oral skills.
Preferred
- Management of direct reports.
- Proficient in using Google products i.e. docs, Gmail.
- Ability to build and manage relationships both internally and externally.
Additional Information
One of the most exciting aspects about working for Ladbrokes is our approach to Reward. We have developed a number of award winning programmes that demonstrate our commitment to ensuring we recognise great performance. Every customer-facing role in our shops and every position in our Head Office has the potential to earn a competitive bonus. Plus there are fun and innovative incentive and recognition programmes operated throughout our retail estate.
Contact Centre Project & Delivery Analyst in Harrow employer: Ladbrokes
Ladbrokes is an exceptional employer, offering a dynamic work environment where your contributions are recognised and rewarded. With a strong focus on employee growth, we provide numerous opportunities for professional development and career advancement, all while fostering a collaborative culture that values teamwork and innovation. Located in a vibrant area, our contact centre team enjoys a supportive atmosphere, competitive bonuses, and engaging incentive programmes that make every day at work both meaningful and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Project & Delivery Analyst in Harrow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Ladbrokes. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ladbrokes, their projects, and the gaming industry. Show us you’re not just another candidate but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on articulating your project management experience and how you’ve successfully delivered results in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It shows us you’re keen and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Contact Centre Project & Delivery Analyst in Harrow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your project management experience, especially in the contact centre environment. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of communication with various stakeholders, it’s crucial to demonstrate your written and oral skills. Use clear, concise language in your application and provide examples of how you've effectively communicated project statuses in the past.
Highlight Your Technical Proficiency:Mention your experience with Microsoft Office and Google products, as these are essential for the role. We love seeing candidates who can confidently use tools like Excel and Access to manage projects and data efficiently.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ladbrokes
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've worked on in the past. Be ready to discuss specific examples of how you managed timelines, resources, and stakeholder communication. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Brush Up on Your Tech Skills
Since the role requires an intermediate knowledge of Microsoft Office and Google products, take some time to refresh your skills, especially in Excel and Access. Be prepared to discuss how you've used these tools in previous projects to analyse data or create reports.
✨Demonstrate Your Leadership Abilities
Think of instances where you led a project or a team. Be ready to share how you motivated your team, resolved conflicts, and ensured everyone was on track. This is crucial as the role involves leading departmental project groups and establishing working groups.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current projects, team dynamics, or company culture. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
