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- Tasks: Lead a dynamic IT support team, tackling tech challenges and ensuring smooth operations.
- Company: Join LADbible Group, a creative powerhouse redefining entertainment for the social generation.
- Benefits: Enjoy blended working, a vibrant culture, and opportunities to make a real impact.
- Why this job: Be part of a bold team where your ideas matter and every day brings new challenges.
- Qualifications: Experience in IT support, leadership skills, and a passion for tech in creative environments.
- Other info: LADbible Group values diversity and inclusivity, welcoming all voices to apply.
The predicted salary is between 42000 - 84000 £ per year.
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Direct message the job poster from LADbible Group
Founded in 2012, LADbible Group is redefining entertainment and news for a social generation. Our global community engages with our content–spanning editorial, video, documentary and live – we reach 1 billion people each and every month. Our mission is to give the youth generation a voice by building communities that laugh, think and act. Using all major platforms, we’ve rapidly risen to become one of the world\’s largest publishers.
As our IT Support Manager, you’ll be the driving force behind our IT support operations across our Manchester HQ and London office. You’ll lead a small but mighty team of IT Support Analysts, taking ownership of 1st, 2nd, and 3rd line support. Whether it\’s managing complex issues, maintaining security protocols, or making sure the tech setup runs smoothly for our senior leadership – this is a hands-on role with real impact.
What You\’ll Be Doing
- Leading, mentoring, and developing a distributed team of IT Support Analysts.
- Overseeing the day-to-day support ops and ensuring high-quality issue resolution.
- Acting as the escalation point for anything from a locked-out account to complex networking issues.
- Rolling out and refining IT support processes and workflows.
- Owning IT support budget and asset lifecycle — from software licensing to hardware procurement.
- Championing IT security protocols and compliance.
- Supporting AV and meeting room setups, especially during board meetings and key events.
- Building strong relationships across departments — becoming the face of IT support.
- Microsoft Office 365, Entra
- Windows 11, macOS
- Adobe Creative Cloud
- Sophos Endpoint, Microsoft Defender
What You Bring to the Table
- Solid experience in 1st–3rd line support roles, ideally in a creative, high-energy environment.
- Leadership experience — you know how to grow and support a team.
- A strong handle on IT infrastructure, device management, and security best practices.
- Top-notch communication and collaboration skills — you\’re approachable, calm under pressure, and solutions-oriented.
- Bonus points if you’ve worked in media, entertainment, or publishing, or have hands-on experience with creative tools like Adobe Premiere or Frame.io.
- Familiarity with video editing or storage workflows
- Automation or scripting skills (PowerShell, Bash)
- ITIL v4 certification or equivalent
Why LADbible Group?
Because we’re not your average media company. We’re creative, bold, and always up for a challenge. You’ll get to work in an environment where your ideas matter, where you can make a real difference, and where no two days are the same.
Ready to join the team? Hit that apply button and let’s make things happen.
At LADbible Group we\’ve rolled out blended working which means the majority of departments across the business (including London, Manchester and International offices) work in the office 3 days per week.
LADbible Group is an equal opportunities employer. We are determined to create a diverse group at all levels of our company and we welcome all members of the community to apply for openings with us. As the leading social youth publisher, we have a powerful global platform to better represent our audience and enable those that do not have equal opportunities to have their voices heard. As a business, we are committed to building a diverse and inclusive workforce, in an environment where everyone feels comfortable to be themselves.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative and Information Technology
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Industries
Technology, Information and Internet and Broadcast Media Production and Distribution
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Information Technology Support Manager employer: LADbible Group
Contact Detail:
LADbible Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365 and Adobe Creative Cloud. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any leadership experience you have, especially in IT support roles. Prepare examples of how you've successfully mentored or developed a team, as this is a key aspect of the position.
✨Tip Number 3
Research LADbible Group's culture and values. Understanding their mission to engage with a social generation can help you tailor your responses in interviews, showing that you're aligned with their goals.
✨Tip Number 4
Network with current or former employees of LADbible Group on platforms like LinkedIn. This can provide you with insider insights about the company and potentially give you a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Information Technology Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially in 1st to 3rd line roles. Emphasise any leadership experience and familiarity with tools like Microsoft Office 365 and Adobe Creative Cloud.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and how your skills align with LADbible Group's mission. Mention specific examples of how you've successfully led teams or resolved complex issues in previous roles.
Showcase Your Technical Skills: Clearly list your technical skills, including any automation or scripting abilities (like PowerShell or Bash). If you have ITIL v4 certification, make sure to highlight it as well.
Highlight Soft Skills: LADbible Group values communication and collaboration. Use your application to demonstrate your approachability and calmness under pressure, perhaps by sharing anecdotes that illustrate these traits.
How to prepare for a job interview at LADbible Group
✨Showcase Your Leadership Skills
As an IT Support Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully mentored or developed team members in the past.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft Office 365, Windows 11, and Adobe Creative Cloud. Be ready to discuss your hands-on experience with these tools and any relevant troubleshooting scenarios.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific IT issues, from simple account lockouts to complex networking problems, showcasing your analytical skills.
✨Emphasise Communication Skills
Strong communication is key in this role. Be ready to explain how you build relationships across departments and ensure effective collaboration, especially under pressure during critical situations like board meetings.
