We’re looking for a proactive and customer-focused IT Support Analyst to deliver high-quality 1st and 2nd line support and provide an excellent IT experience for colleagues across the business.
This is a varied, hands-on role combining technical troubleshooting with user support, onboarding, training and continuous service improvement. You’ll take ownership of Service Desk tickets, provide deskside support, manage end-user devices and help colleagues get the most from Microsoft 365 and other IT tools.
Key responsibilities include:
- Providing 1st and 2nd line IT support across systems, applications and devices
- Managing and resolving Service Desk tickets in line with SLAs
- Troubleshooting hardware and software issues
- Supporting laptop, peripheral and mobile device builds and replacements
- Delivering new starter IT inductions and end-user training
- Creating clear, user-friendly guides and knowledge base content
- Identifying recurring issues and helping prevent repeat problems
- Supporting IT projects and working with external suppliers
What we’re looking for:
You’ll have previous experience in a 1st/2nd line support role, strong troubleshooting skills and good knowledge of Windows and Microsoft 365. Just as importantly, you’ll be a confident communicator who enjoys helping people, explaining technology clearly and delivering a great customer experience.
Experience with N-ABLE, SharePoint Online, BMC Helix ITSM or other ITSM platforms, along with ITIL v4, would be an advantage.
What we offer:
- 34 days annual leave + 8 flex days
- Enhanced pension, life & critical illness cover
- Access to our award-winning global learning platform
- We’re proud to be a Gold Partner of Grocery Aid and committed to DE&I
About Us:
Lactalis is the world’s largest dairy company, operating in nearly 100 countries. In the UK, we’re home to global brands like Président, Galbani, and Leerdammer, and beloved local names like Seriously, Galloway, and Cricket St. Thomas.
IT Support Analyst in Redhill employer: Lactalis UK & Ireland
Lactalis UK & Ireland is an exceptional employer, offering a dynamic work environment in Redhill where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with opportunities to engage in cross-functional projects that enhance their skills and career growth. The company fosters a supportive culture that values insight-driven decision-making, making it an ideal place for those looking to make a meaningful impact in the dairy industry.
