Food Technologist in Redhill

We are looking for a Technologist who will be responsible for the day to day technical management of Lactalis customers, ensuring their needs and expectations are met in line with the Group Quality Policy. Supports the TAM by building strong customer relationships, delivering excellent service, and driving technical initiatives to enhance performance. Also provides technical guidance to internal teams to help retain existing business and secure new opportunities, while safeguarding food safety and product quality at all times. Based at our head office in Redhill, Surrey this role is a hybrid role, working 2 days a week from home.

What You’ll Do

• This role manages the day to day technical activities for allocated customer accounts, ensuring all technical requirements, specifications, and quality standards are consistently met.
• It involves leading Own Label and branded NPD processes from listing to launch, maintaining up to date technical documentation, and monitoring product quality against specifications and QAS.
• The position builds strong, proactive relationships with customers by managing technical websites, completing required reports and questionnaires, coordinating audits and visits, and supporting routine meetings.
• It also works closely with TAMs, CTLs and Group teams to deliver customer expectations, support technical projects, and ensure smooth communication of updates and changes.
• Internally, the role collaborates with Lactalis factories, divisions, co manufacturers and depots to resolve issues, support changes, gather certificates, manage samples, and conduct organoleptic assessments.
• It also oversees customer complaints from logging through to investigation and closure, while providing cover for team members when needed.
• Additional responsibilities include contributing to cross functional projects, improving ways of working, supporting CSR activities, managing product holds and releases, leading trained panels when required, and handling consumer calls and complaints in line with coverage rules.

A food science degree (or equivalent) with solid knowledge of Food Safety, HACCP, and BRC standards. Experience working with UK retailer and foodservice specification systems, alongside a strong track record of delivering excellent customer service. The role requires strong interpersonal skills, the ability to challenge respectfully, good analytical capability, high attention to detail, and effective planning and organisation to meet deadlines. Candidates must be confident communicating both verbally and in writing, able to work independently or as part of a team, and capable of providing proactive and reactive support. Proficiency in core software tools (Word, Excel, PowerPoint, Outlook, Teams) is essential, as is the ability to travel within the UK and EU when required. A clean driving licence (held for at least one year) is also necessary.

What we offer:

• 26 days annual leave + 8 flex days
• Enhanced pension, life & critical illness cover
• Access to our award-winning global learning platform
• We’re proud to be a Gold Partner of Grocery Aid and committed to DE&I

To apply, you must be eligible to work in the UK. Please include: Salary expectations Right to work details. Please be advised that we can only accept applications from candidates who have the right to work in the UK.