At a Glance
- Tasks: Manage customer technical accounts and ensure top-notch product quality and safety.
- Company: Join Lactalis, a leading dairy company with a commitment to quality and innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunity to travel across the UK and EU while working in a collaborative team.
- Why this job: Be the go-to person for customers, making a real impact in the food industry.
- Qualifications: Food science degree or equivalent, with a passion for customer service and food safety.
The predicted salary is between 55000 - 65000 £ per year.
Accountable for the day-to-day technical management of Lactalis’ customers, meeting their needs and expectations, whilst respecting the Group Quality Policy & objectives. Support the TAM in ensuring customers’ needs and expectations are met, in building strong relationships with them, providing excellent customer service and driving the customers’ technical agenda to improve performance. Provide technical support to other functions within the company to retain current business and to gain new business, whilst ensuring food safety & quality is not compromised.
Reporting Line: Technical Account Manager (TAM)
Direct Reports: None
Main tasks and responsibilities:
- Responsible for the day-to-day management of the allocated customer technical accounts.
- Manage Own Label (OL) NPD – From agreed listing to launch & post launch.
- Monitor the quality of the products ensuring they meet the specifications and QAS at all times.
- Manage customers’ technical requirements: ensure updates & changes are tracked, interpreted, summarised and passed on to TAM for implementation.
- Build strong and proactive relationships with customers; meeting expectations, requirements, requests and tasks by the deadlines set.
- Manage customers’ technical websites ensuring they are up-to-date at all times.
- Complete technical customers’ specifications with all the relevant attachments required, ensuring they are up-to-date at all times.
- Complete & send all documents/reports required by customers.
- Organise customers’ audits & visits as per plan, attend and close the reports on time.
- Prepare and attend any routine customer meetings, follow up on the agreed actions until closed off.
- Support TAM / Customer Technical Lead (CTL) for any tasks as and when required.
- Build strong & proactive relationships with Lactalis colleagues, factories & divisions, co-manufacturers and depots.
- Manage branded NPD information and documentation.
- Check and comment on artworks and assets, to ensure they are legal in the UK and in line with specifications.
- For allocated customer technical accounts, manage customer complaints: log, investigate, respond to the customer, assign costs and responsibilities, close off in a timely manner.
- Cover for other members of the team as and when required.
- Hold and release products from depot as and when required.
- Manage samples and complete organoleptic assessments on a variety of dairy products.
- Gather 3rd party certificates & reports for all factories and distribute as necessary.
- Take an active role in business cross-functional projects.
- Raise awareness of issues related to food safety, legal and quality risks on products to TAM.
- Organise, prepare and lead the trained panel as and when required.
- Manage consumers calls and log complaints as and when required.
Essential Skills/Experience/Knowledge:
- Food science degree or equivalent.
- Demonstrated knowledge and experience in Food Safety (HACCP) & BRC.
- Experience with UK retailers and food services specifications systems.
- Experience in providing excellent customer service.
- Demonstrated ability to interact effectively with people at different levels.
- Strong levels of analytical & curiosity & ability to cross-check information.
- Good at planning and organizing workload to meet deadlines.
- Ability to work as part of a team and to work on own initiative.
- Attention to detail.
- Good verbal and written communication skills.
- Proficiency using key software (Word, Excel, PowerPoint, Outlook, Teams etc…).
- Clean driving license (1 year +).
Desirable Skills/Experience/Knowledge:
- Experience with food labelling legislation.
- Experience with dairy products.
- Fluent in French or Italian.
Technologist in Redhill employer: Lactalis Ltd.
Lactalis UK is an exceptional employer, offering a dynamic hybrid work environment in Redhill that fosters collaboration and innovation. With a strong commitment to employee development, we provide ample opportunities for growth and continuous improvement, ensuring our team members thrive while delivering outstanding customer service. Join us to be part of a leading dairy and food manufacturer that values quality, teamwork, and a proactive approach to achieving excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technologist in Redhill
✨Tip Number 1
Get to know the company inside out! Research Lactalis, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you the inside scoop on the role and help you stand out.
✨Tip Number 3
Prepare for interviews by practising common questions related to food safety and customer service. Think of examples from your past experiences that showcase your skills and how you can meet their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Lactalis.
We think you need these skills to ace Technologist in Redhill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in food safety and customer service. We want to see how your skills align with the Technologist role, so don’t hold back on showcasing your expertise!
Show Off Your Communication Skills:Since this role involves building strong relationships with customers, it’s crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect your ability to interact effectively with different stakeholders.
Highlight Your Technical Knowledge:Don’t forget to mention your understanding of food safety regulations and specifications systems. We’re looking for someone who can manage technical accounts, so make sure to include any relevant experience or qualifications that showcase your knowledge in this area.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Lactalis Ltd.
✨Know Your Stuff
Make sure you brush up on food safety regulations, especially HACCP and BRC standards. Familiarise yourself with the technical requirements of UK retailers and food services. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you built strong relationships or resolved complaints effectively. This will demonstrate your ability to meet customer expectations and handle technical accounts.
✨Be Ready to Discuss Technical Management
Since the role involves managing technical accounts, be prepared to discuss your experience with product specifications and quality assurance. Bring examples of how you've tracked changes and communicated updates to stakeholders, as this is crucial for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to food safety, customer relationships, and new product development. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals and improve processes.
