Fixed Term Contract(1 year)
Start Date: January 2027
Join the Lacoste Team as our OmnichannelRetail Intern!
Reporting to: E-Commerce & OmnichannelManager UK & Ireland
Hybrid working: London office /home (3:2)
At Lacoste, webelieve that everyone brings a unique touch to our collective spirit. Here, weare passionate teams, united by the same values. Together, we create memorableexperiences for our customers by inspiring and connecting with them. Bothuniversal and timeless, the brand brings together cultures and generations.Elevating the crocodile as a rallying sign, to grow, inspire, and make alasting impact in the world of fashion and retail.
As our Omnichannel Intern, you will play an importantrole in supporting the delivery of a seamless customer experience across ourretail and digital channels. Working closely with teams across Retail,E-commerce, Customer Service, and Operations, you will gain hands‑on exposureto omnichannel services, digital retailing, customer experience, andbusiness-critical projects. This is an exciting opportunity to develop yourskills within a premium global brand, contributing to the success of Lacoste UK& Ireland while supporting our ambition to strengthen our premiumpositioning and sport-inspired identity.
Your responsibilities:
- Support Omnichannel Operations: Assist in the day-to-daymanagement of omnichannel services and customer journeys across retail storesand e-commerce, helping to ensure a seamless and consistent customerexperience.
- Partner with Retail Teams: Support communication withstore teams, helping to drive awareness, engagement, and adoption ofomnichannel initiatives while providing guidance on services, processes, andcustomer journeys.
- Enhance the Online CustomerExperience:Monitor customer feedback, conduct website health checks and campaign auditsacross the UK & Ireland websites, and identify opportunities to improveperformance and user experience.
- Deliver Reporting &Analysis:Support the tracking and reporting of omnichannel performance metrics,competitor benchmarking, and trend analysis to provide actionable insights andrecommendations.
- Contribute to BusinessProjects:Assist with the testing, implementation, and coordination of omnichannelinitiatives, collaborating with cross-functional teams to ensure successfuldelivery.
- Provide Team &Administrative Support:Maintain reports, action trackers, training materials, anddocumentation while supporting the wider Retail team with administrative tasksand project coordination.
Why join Lacoste?
Working at Lacoste means…
Representing an iconicbrand that’s part of the MF Brands Group, alongside Aigle, Gant, andTecnifibre, paving the way for exciting internal mobility opportunities.Joining a team thatvalues personal and collective development, where everyone is encouraged to growand evolve.Balancing passionand well-being, because we believe that everyone needs time to recharge. Embracing our DurableElegance approach – placing our products and value chain at the heart ofour sustainability ambitions, with a mission to elevate them to environmentalexcellence. As well as fostering social inclusion by making equal opportunitiesa reality through impactful opportunities
Rewards & Benefits:
- Health& Wellbeing: Regular team activities (e.g. run club, yoga), Private Healthcare(optional), Employee Assist Programme with the Retail Trust
- Holidays:25days per year plus usual UK bank holidays and an additional 10 days each yearto work remotely from abroad.
- Swag: up to 65% offLacoste products
- Learning& Development: Continuous support on your learning journey from dayone
- Parenthood:Enhancedfamily leave and pay from day one, paid Assisted Conception leave
- Extras: Employee Referral,Long Service Award, Social Committee events
Ready to join a uniqueadventure?
#J-18808-Ljbffr
Omnichannel Intern employer: Lacoste
Lacoste is an exceptional employer that fosters a vibrant work culture where creativity and collaboration thrive. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities to help you excel in your role as a Luxury Store Floor Leader. Located in a dynamic fashion environment, our team enjoys the unique advantage of working with a globally recognised brand while delivering outstanding customer service and maintaining high visual standards.
