At a Glance
- Tasks: Manage customer orders and ensure smooth supply chain operations for an iconic brand.
- Company: Join the Lacoste team, part of the prestigious MF Brands Group.
- Benefits: Competitive salary, bonus, 25 days holiday, and up to 65% off Lacoste products.
- Other info: Hybrid working model with opportunities for internal mobility and continuous learning.
- Why this job: Be part of a dynamic team that values personal growth and sustainability.
- Qualifications: Experience in customer service or supply chain, strong communication skills, and analytical mindset.
The predicted salary is between 27000 - 33000 £ per year.
Join the Lacoste Team as our Customer Service Executive. Reporting to: UK Customer Service Team Lead. Hybrid working: London office / home (3:2).
As our Customer Service Executive, you will play a key role within the UK & Ireland Supply Chain and Merchandising team, ensuring the seamless execution of supply chain processes and delivering an outstanding customer experience. Acting as the link between Sales, Logistics, Supply Chain, warehouse partners, customers, and our teams in France, you will help ensure the smooth flow of products into the UK and onward to our wholesale customers. This is an exciting opportunity for a customer-focused and detail-oriented professional with experience in customer service, supply chain, or logistics who is looking to further develop their career within an iconic global brand.
Your Responsibilities
- Support Wholesale Order Book Performance: Manage order entry, reconciliation, allocation, and order book optimisation to maximise conversion and ensure customer commitments are met.
- Coordinate Supply Chain Operations: Monitor stock movements, arrivals, bookings, and shipments, working closely with Supply, Sales, Logistics, warehouse partners, and customers to ensure smooth delivery execution.
- Manage Customer Service Activities: Investigate and resolve delivery and compliance issues, process credits for shortages or discrepancies, and provide clear communication to customers throughout.
- Drive Accurate Reporting & Analysis: Track shipping performance against KPIs, provide accurate reporting, identify risks and opportunities, and support business decision making through data analysis.
- Lead Customer Customisation Processes: Coordinate personalised orders with warehouse teams and customers, manage translation files, and organise required materials such as tags and cartons.
- Build Strong Partnerships: Collaborate closely with internal teams across the UK and France, as well as external logistics providers and customers, to ensure operational excellence.
- Champion Continuous Improvement: Identify smarter ways of working, contribute to process improvements, and support the ongoing development of systems, tools, and best practices.
Why join Lacoste?
- Representing an iconic brand that's part of the MF Brands Group, alongside Aigle, Gant, and Tecnifibre, paving the way for exciting internal mobility opportunities.
- Joining a team that values personal and collective development, where everyone is encouraged to grow and evolve.
- Balancing passion and well-being, because we believe that everyone needs time to recharge.
- Embracing our Durable Elegance approach, placing our products and value chain at the heart of our sustainability ambitions while fostering social inclusion and creating equal opportunities for all.
Rewards & Benefits Package:
- Competitive salary + Bonus
- Health & Wellbeing: Regular team activities (e.g. run club, yoga), Private Healthcare (optional), Employee Assistance Programme with the Retail Trust
- Holidays: 25 days per year
- Swag: Up to 65% off Lacoste products
- Learning & Development: Continuous support on your learning journey from day one
- Parenthood: Enhanced family leave and pay from day one, paid Assisted Conception leave
- Extras: Employee Referral Scheme, Long Service Awards, Social Committee events
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application, feel free to get in touch with us by email uktalent@lacoste.com (please include 'Workplace Adjustments' in the subject line).
Your Profile
- Customer Service & Supply Chain Experience: Previous experience within customer service, logistics, supply chain, or wholesale operations, ideally within a retail or fashion environment.
- Strong Communicator: Excellent verbal and written communication skills with the ability to build relationships across multiple stakeholders internally and externally.
- Analytical Mindset: Comfortable working with data, reporting on KPIs, and identifying opportunities to improve performance and efficiency.
- Solution Focused: Proactive and resourceful, with a strong ability to investigate issues, provide solutions, and manage competing priorities.
- Highly Organised: Exceptional attention to detail with the ability to manage multiple tasks, deadlines, and stakeholders in a fast-paced environment.
- Systems & Excel Proficiency: Strong computer literacy skills, particularly Excel and Outlook. Experience with SAP, ORLI, or CBR would be advantageous.
- Fashion & Customer Focused: Passionate about delivering excellent service, supporting business performance, and contributing to the success of a premium global brand.
Customer Service Executive employer: Lacoste
Lacoste is an exceptional employer that fosters a vibrant work culture where creativity and collaboration thrive. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities to help you excel in your role as a Luxury Store Floor Leader. Located in a dynamic fashion environment, our team enjoys the unique advantage of working with a globally recognised brand while delivering outstanding customer service and maintaining high visual standards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lacoste. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lacoste before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lacoste:Your cover letter is your chance to shine! Tell us why you want to work at Lacoste specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lacoste!
How to prepare for a job interview at Lacoste
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
