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For Companies At a Glance
- Tasks: Engage customers and provide exceptional service while promoting Lacoste products.
- Company: Join the iconic Lacoste brand at Selfridges, known for its premium quality and heritage.
- Benefits: Enjoy a flexible 24-hour work week with a vibrant team atmosphere.
- Why this job: Be part of a dynamic pop-up experience and enhance your sales skills in a luxury retail environment.
- Qualifications: Passionate about customer service with strong communication skills; must have the right to work in the UK.
- Other info: Opportunity to develop brand knowledge and storytelling skills while working in a prestigious location.
Overview
Brand Specialist role at Lacoste. Pop-up activation at Selfridges, London. Location: Selfridges, London. Contract: 24 hours/week. Duration: 8 weeks.
Responsibilities
- Deliver Premium Customer Service: Connecting customers to our iconic brand by providing an exceptional experience through greeting, listening, and assisting customers.
- Build customer relationships: Go above and beyond to exceed expectation through the offer of additional services, encouraging customer loyalty and repeat business.
- Brand Specialist: Demonstrate in-depth knowledge of the brand\’s products, materials, heritage, and history to share with customers through inspirational storytelling.
- Achieve Business Targets: Ensure sales animation by achieving and exceeding daily objectives/targets.
- Upselling & Cross-Selling: Identify opportunities to enhance the customer\’s purchase by recommending complementary products.
- Manage Transactions: Ensure smooth, accurate, and efficient processing of purchases and returns, ensuring all customers are approached and offered the available services.
- Maintain Brand Image: Maintain a pleasant shopping environment consistent with Lacoste standards, to uphold the brand\’s standards
- Visual Merchandising: Take pride in ownership; adhering to proper housekeeping standards on the sales floor
- Stock Management: Respect and follow stock policy standards for efficient sales management
- Store Standards: Monitor stock replenishment and control standards
- Compliance: Adhere to company policies, including health and safety standards.
- Business Reporting: Develop a strong relationship with the line manager and report weekly/monthly on business performance.
Essential Criteria
- Dynamic seller with a passion for customer service
- Strong communication skills
- Persuasion, Influence and adaptability
- Right to Work in the UK
- Embrace challenges
- Critical thinker with a ‘can do’ attitude
Desirable Criteria
- Knowledge of one or more foreign language(s)
Seniority level
- Mid-Senior level
Employment type
- Part-time
Job function
- Marketing and Sales
Industries
- Retail Apparel and Fashion
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Brand Specialist employer: Lacoste
Contact Detail:
Lacoste Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist
✨Tip Number 1
Familiarise yourself with Lacoste's brand history and product range. Being able to share interesting stories about the brand will not only impress your interviewers but also demonstrate your genuine passion for the role.
✨Tip Number 2
Practice your customer engagement skills. Think of scenarios where you can showcase your ability to connect with customers, provide exceptional service, and handle various situations that may arise in a retail environment.
✨Tip Number 3
Prepare to discuss your sales achievements. Be ready to share specific examples of how you've met or exceeded sales targets in previous roles, as this will highlight your capability to contribute to Lacoste's business objectives.
✨Tip Number 4
Showcase your adaptability and problem-solving skills during the interview. Think of examples where you've successfully navigated challenges in a fast-paced environment, as this aligns with the dynamic nature of the Brand Specialist role.
We think you need these skills to ace Brand Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential criteria for the Brand Specialist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your relevant experience in customer service, sales, and brand representation. Use specific examples to demonstrate your achievements and skills that relate to the role.
Write a Strong Cover Letter: In your cover letter, express your passion for the Lacoste brand and your enthusiasm for the role. Highlight your dynamic selling abilities and any relevant experience that showcases your customer engagement skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Brand Specialist.
How to prepare for a job interview at Lacoste
✨Know the Brand Inside Out
Before your interview, make sure you research Lacoste thoroughly. Understand their products, heritage, and brand values. Being able to share interesting stories about the brand will show your passion and knowledge, which is crucial for a Brand Specialist role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you went above and beyond to create memorable experiences for customers, as this aligns perfectly with the responsibilities of engaging and building relationships with customers.
✨Demonstrate Sales Excellence
Be ready to discuss your sales achievements and how you've met or exceeded targets in previous roles. Think of specific instances where you successfully upsold or cross-sold products, as this will illustrate your ability to drive sales and enhance customer purchases.
✨Exude Enthusiasm and Adaptability
During the interview, let your passion for the role shine through. Show that you're adaptable and can embrace challenges, as these traits are essential for a dynamic seller. Be prepared to discuss how you handle unexpected situations and maintain a positive attitude.