At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join Lacoste, a globally recognised brand in a premium retail environment.
- Benefits: Enjoy competitive salary, commission, 28 days leave, and up to 65% discount.
- Other info: Embrace diversity and join a global community committed to excellence.
- Why this job: Be part of an exciting retail journey with growth opportunities in a stylish setting.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are excited to be launching a Lacoste pop-up within Selfridges Birmingham, bringing together a dynamic team of Crocodiles in one of the UK’s most iconic retail environments. This is a unique opportunity to represent the brand in a premium department store, setting and delivering exceptional service while shaping a memorable customer experience. This is a 6-month fixed-term opportunity with the potential to extend, offering the chance to grow with the brand and be part of an exciting retail journey.
Your mission as a Concession Manager:
- Inspire, lead, and develop a high-performing team to drive sales through the delivery of exceptional customer service.
- Drive brand awareness, customer engagement, and sales performance in line with business objectives.
- Take full ownership of sales targets and KPIs, consistently striving to exceed them.
- Maintain a premium, welcoming environment that reflects Lacoste standards and values.
- Oversee all aspects of concession operations, ensuring excellence and efficiency.
- Represent and embody the Lacoste brand and values every day.
What we offer:
- Competitive salary.
- Attractive commission scheme.
- 28 days annual leave (inclusive of bank holidays).
- Up to 65% employee discount on Lacoste products.
- Employee Assistance Programme.
- Uniform allowance.
What you bring:
- Proven experience in a retail management role.
- Strong leadership and people management skills, with the ability to motivate and develop a team.
- A passion for delivering an exceptional customer experience.
- A commercially driven mindset with strong sales and KPI awareness.
- Excellent communication, organisational and problem-solving skills.
- Adaptability and the ability to thrive in a fast-paced department store environment.
- Strong team spirit and a collaborative attitude.
- Alignment with Lacoste values: Play by Daring, Play with Elegance, Play as One Team, Play with Tenacity.
To Apply: If you feel you are a suitable candidate and would like to work for Lacoste, please click apply to be redirected to our website to complete your application.
Concession Manager in Birmingham employer: Lacoste
Lacoste offers an exciting opportunity for a Concession Manager in Birmingham, where you will be part of a vibrant team within the iconic Selfridges department store. With a commitment to exceptional service and a culture that values diversity and talent development, Lacoste provides competitive salaries, generous employee discounts, and a supportive work environment that encourages personal and professional growth. Join us to represent a globally recognised brand and shape memorable customer experiences in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager in Birmingham
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Concession Manager in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Lacoste:Don’t forget to personalise your application for Lacoste! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Lacoste
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Lacoste offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Lacoste and contribute positively during your temporary stint.
