At a Glance
- Tasks: Manage client accounts and oversee content campaigns across multiple brands.
- Company: Join LabX Media Group, a leader in science publishing and marketing solutions.
- Benefits: Enjoy competitive salary, health coverage, paid vacation, and professional development support.
- Other info: Remote position with a focus on diversity, equity, and inclusion.
- Why this job: Make an impact in the scientific community while developing your project management skills.
- Qualifications: Bachelor's degree in a scientific field and experience in client services or project coordination.
The predicted salary is between 34000 - 45000 £ per year.
About Us LabX Media Group is a leading worldwide science publishing company that delivers meaningful industry content and integrated marketing solutions for the scientific community. LabX Media Group’s brands and product solutions deliver trusted, timely and deep information across print and digital products to empower our customers and advance their research.
We are looking for a Client Services Associate to join our team! As part of the Creative Services department, the Client Services Associate will manage a portfolio of assigned client accounts and the associated content campaigns across multiple LabX Media Group brands. This role acts as a highly organised, autonomous operational lead—managing timelines, tracking workflows, and maintaining cross-departmental coordination to ensure timely project execution across brands.
Key Responsibilities:
- Act as the primary point of contact for assigned client accounts.
- Lead onboarding outreach, manage the briefing process, run kick-off/status calls independently, and maintain clear "next steps" using a standardised communication chain that ensures smooth internal handoffs.
- Oversee end-to-end project execution from client onboarding to campaign delivery for assigned content programs. This includes tracking project timelines, dependencies, client approvals, and handoffs across the Content Studio, Design, Marketing, and Operations teams using our workflow management systems.
- Actively monitor project deliverables against contractual agreements, including gracefully enforcing the standard client review limits and managing the agreed protocols for delayed feedback, scope creep or unresponsive accounts.
- Collaborate seamlessly with Sales and Marketing to align delivery timelines with commercial goals, ensuring smooth internal handoffs and participating actively in planning sessions.
Qualifications:
- A Bachelor's degree or higher in a scientific discipline (e.g., Biology, Chemistry, Biomedical Science, or a related field) is required to confidently interpret technical client requirements and collaborate with clients and our specialised content teams.
- 2–3 years of demonstrated experience in client services, project coordination, or campaign delivery within science/medical communications, or a STEM media environment is an asset.
Experience & Skills:
- Experience managing multiple project timelines, files, and cross-departmental dependencies simultaneously without losing detail and separating "action-required" workflows from general awareness updates.
- Confidence running client calls independently, managing professional feedback, and representing the company as a clear, single voice of coordination.
- You quickly master LMG workflows and begin managing standard campaigns independently. Campaigns move smoothly from Sales handover through production to marketing activation with zero tracking gaps.
- Creative teams experience smooth handoffs and clear timelines, allowing writers to focus entirely on content creation.
- Project scope is strictly managed, and delayed client feedback is escalated early before causing internal resource spikes.
- Clients experience a friendly, structured, and professional onboarding journey.
Compensation:
The expected salary range for this position is £34,000 – £45,000 GBP per year, commensurate with experience. The benefits package includes health and dental coverage, paid vacation, and professional development support.
Application Procedure:
This position is remotely based and is open to all eligible candidates in Canada and the UK. Preference may be given to candidates in the Eastern or Central time zone. This job posting is for a current vacancy. LabX Media Group is an enthusiastic equal opportunity employer that values diversity, equity, and inclusion. We celebrate diverse perspectives and are committed to fostering a culture where differences are valued and innovation thrives. Reasonable accommodation is available for qualified individuals with disabilities, upon request when contacted for an interview. We thank all candidates for applying. Only those candidates selected for an interview will be contacted.
Please note: Our hiring process does not involve the use of artificial intelligence (AI) for candidate screening or decision-making. All evaluations are conducted by our human resources team and hiring managers.
Scientific Client Services Associate in Sudbury employer: LabX Media Group
LabX Media Group is an exceptional employer that champions a collaborative and inclusive work culture, making it an ideal place for a Scientific Client Services Associate. With a strong focus on employee growth, the company offers comprehensive benefits including health coverage, paid vacation, and professional development support, all while fostering an environment where diverse perspectives are celebrated. Working remotely from Canada or the UK, you will have the opportunity to manage impactful client accounts and contribute to meaningful scientific communication, ensuring your role is both rewarding and significant.
StudySmarter Expert Advice🤫
We think this is how you could land Scientific Client Services Associate in Sudbury
✨Get Involved in Research Communities
Dive headfirst into the scientific research world by joining relevant communities and forums. Engage in discussions, share your insights, and even attend conferences or seminars in your field. This not only boosts your visibility but can also lead to potential job opportunities—don't forget to connect with like-minded folks!
✨Show Off Your Research Projects
Have you worked on any cool research projects? Make it easy for potential employers to see your work by creating a portfolio or a personal website. This way, when you apply for roles like the one at LabX Media Group, you can point them to your projects and publications, showcasing your expertise directly.
✨Utilise Professional Networks
Networking is key in scientific research. Join professional bodies or organisations related to your field. They often have job boards and resources tailored for job seekers. Make connections with professionals who may know about openings or can give you tips on landing a full-time position.
✨Keep Your Eyes on Openings & Apply Directly
Don’t just rely on job boards! Keep an eye on the careers section of the websites of companies like LabX Media Group. Apply directly through their website because sometimes they post jobs there before anywhere else. Plus, it shows your proactive approach!
We think you need these skills to ace Scientific Client Services Associate in Sudbury
Some tips for your application 🫡
Highlight Your Research Experience:When applying for a full-time role in scientific research, make sure to emphasise your research experience prominently in your CV. Share specific projects you’ve worked on, the methodologies you used, and any significant findings. If you’ve published papers or presented at conferences, definitely include that too – it shows you’re on it in the academic world!
Tailor Your Cover Letter to the Research Area:Your cover letter should reflect your passion for the specific area of research at LabX Media Group. Mention relevant experiences that align with the organisation’s goals or projects. This shows that you’ve done your homework and are genuinely interested in the position – plus, it helps us see how you’d fit into the team dynamics.
Showcase Your Data Analysis Skills:In scientific research, data analysis skills are a big deal! Make sure to detail any relevant analytical tools or software you’re familiar with, like R, Python, or statistical packages. Employers are keen to know you can handle the data-heavy elements of the role, so add specific examples where you’ve used these skills effectively.
Discuss Your Future Research Goals:In your motivation section, it’s a great idea to talk about your future research goals and how they align with the work being done at LabX Media Group. This shows that you’re not just looking for any job, but rather a chance to contribute meaningfully to the field. We love to see applicants who are forward-thinking and enthusiastic about their research journey!
How to prepare for a job interview at LabX Media Group
✨Showcase Your Research Skills
In scientific research, it’s crucial to demonstrate your ability to design and conduct experiments. Come armed with examples of past projects where you've developed hypotheses, collected data, and analysed results. Be ready to discuss any specific methodologies or tools you’ve used, like PCR techniques or statistical software.
✨Prepare for Technical Questions
Expect some technical questions specific to your field. Make sure you're up to speed with recent advancements in scientific research related to the role at LabX Media Group. Brush up on concepts relevant to their projects and be prepared to discuss how you would approach a specific research problem or challenge they might face.
✨Know Your Publications
If you've authored or co-authored any papers, be prepared to discuss them! Highlighting your contributions to published research can really set you apart. It shows not only your expertise but also your ability to communicate complex ideas clearly, which is key in scientific research roles.
✨Exhibit Your Team Spirit
In full-time roles, collaboration is often at the heart of scientific research. Prepare examples that show how you've successfully worked in teams, dealt with conflicts, or contributed to group projects. We want to know how you can work effectively with the team at LabX Media Group to drive research projects forward.
