The Dental Solutions Specialist is responsible for supporting our clients in identifying, implementing and optimising our Dental lab digital LMS product. This role combines product expertise and customer relationship management to help clients improve workflows and optimise business performance.
Key Responsibilities
- Build strong relationships with our clients
- Understand client requirements and specific use cases and recommend appropriate solutions.
- Conduct workflow assessments and identify opportunities for improvement and or potential sales.
- Manage opportunities throughout the sales cycle from initial contact to implementation.
Product Demonstrations
- Deliver engaging product demonstrations to our clients remotely.
- Present the clinical and commercial benefits of digital dental solutions.
- Tailor presentations to meet customer-specific needs and objectives.
Solution Implementation
- Support onboarding and successful adoption of new clients and upgrades to existing clients
- Coordinate implementation activities with internal teams.
- Ensure clients achieve expected outcomes and return on investment.
Account Management
- Maintain regular contact with clients to maximise engagement and retention.
- Identify upselling and cross-selling opportunities.
- Monitor client satisfaction and proactively resolve issues.
- Keep up to date with developments in digital dentistry and dental technology.
- Gather competitive and customer insights.
- Provide feedback to product and leadership teams.
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