At a Glance
- Tasks: Be the friendly face of our law firm, greeting clients and managing office support.
- Company: Join a close-knit law firm in the heart of St Albans.
- Benefits: Competitive salary, pension scheme, 22 days holiday, and early finishes on Fridays.
- Other info: Enjoy a supportive atmosphere with opportunities to grow and develop your skills.
- Why this job: Make a positive impact as the first point of contact for clients.
- Qualifications: Previous reception experience in a professional environment is essential.
About the Role
We are looking for an experienced, professional and personable Front of House / Receptionist to be the first point of contact for our clients and visitors.
This is a varied role at the heart of a small, friendly law firm, combining reception and telephony duties with office and facilities support.
You will play a key part in creating a warm, polished first impression of the firm and in keeping the office running smoothly day to day.
Key Responsibilities
- Reception & Client Care
- Greet clients, visitors and guests warmly and professionally, ensuring a positive first impression of the firm
- Answer, screen and direct incoming telephone calls promptly and courteously
- Manage meeting room bookings, ensuring rooms are set up and tidied for client meetings
- Offer refreshments to clients and visitors and manage catering for meetings where required
- Handle incoming and outgoing post, deliveries and couriers
- Office & Facilities
- Ensure the kitchen is fully stocked with coffee pods, water, milk and other refreshment supplies
- Monitor and replenish stationery and general office supplies
- Liaise with suppliers and contractors for office facilities matters (cleaning, maintenance, equipment)
- Keep reception, kitchen and communal areas clean, tidy and presentable at all times
- Support health & safety and general housekeeping standards across the office
- Administrative & Case Support
- Accurately log and update client and matter information using the firm's case management system
- Provide general administrative support to fee earners and the wider team as required
- Assist with filing, scanning, photocopying and document management
- Support the onboarding of new clients, including file opening and ID verification processes
- Use initiative to identify and resolve day-to-day issues without needing constant direction
About You
- Previous front of house / reception experience within a law firm or professional services environment is essential
- Experience working front of house for a small firm, comfortable wearing multiple hats
- Confident, competent user of case management systems
- Calm, professional and well presented, with a genuine passion for delivering excellent client service
- Able to build rapport and communicate effectively with people at all levels, from clients and visitors to partners and support staff
- Comfortable dealing with a wide range of personalities with tact, discretion and diplomacy
- Self-motivated with strong initiative; able to prioritise and manage a varied workload with minimal supervision
- Excellent verbal and written communication skills
- Strong organisational skills and close attention to detail
- Several years' solid, relevant experience in a similar role
What We Offer
The opportunity to join a well-established, close-knit firm in the heart of St Albans, where you will be valued as a key member of the team and the face of the firm to every client who walks through the door.
- Competitive salary of £24,000 – £27,000, dependent on experience
- Friendly, supportive small-firm environment
- Pension scheme
- 22 days' holiday allowance (plus bank holidays)
- On-site parking
- Early finish at 4.30pm on Fridays
Receptionist in St Albans employer: Labrums
Join a dynamic Residential Property team in St Albans, where your expertise as a Licensed Conveyancer will be valued and rewarded. We offer a competitive salary, a supportive work culture that prioritises work/life balance, and opportunities for professional growth, including mentoring junior team members. Enjoy the unique advantage of finishing early on Fridays, allowing you to unwind and recharge for the weekend ahead.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in St Albans
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Labrums. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Labrums before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in St Albans
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Labrums:Your cover letter is your chance to shine! Tell us why you want to work at Labrums specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Labrums!
How to prepare for a job interview at Labrums
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
