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- Tasks: Lead a high-performing Repairs Team to deliver excellent customer service.
- Company: Join a forward-thinking organisation focused on modern property repairs.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and a competitive pension scheme.
- Why this job: Make a real impact by enhancing the customer experience in property repairs.
- Qualifications: Leadership skills and experience in managing operational teams are essential.
- Other info: Great opportunities for personal growth and skill enhancement in a supportive environment.
The predicted salary is between 48458 - 49806 £ per year.
Location: Bishop Auckland, Hybrid, Seaham
About The Role
The Repairs Team Lead will work in conjunction with Property Repairs Senior Leadership Team to ensure that the Property Repairs Team is developed as a flagship service that is great, consistent and modern. Leading a high performing team, delivering an excellent customer experience whilst balancing cost, quality and risk.
The Successful Candidate Will
- Be responsible for managing the operational delivery of the organisations Repairs Team including the effective management of all resources required to deliver a great service whilst optimising performance, cost and risk.
- Provide supervision, leadership and guidance to develop and motivate staff to deliver the highest quality operational delivery service to internal and external stakeholders whilst providing excellent lines of communication between managers, co-ordinators and the trade workforce.
- Ensure compliance with Health & Safety legislation and regulations is managed and monitored within day-to-day operations, whilst establishing a holistic culture of safety across the directorate.
- Promote the customers voice through the analysis and action of customer feedback and ensure that it is the golden thread within all decisions and actions relating to the Property Repairs experience.
- Create and sustain a high performing team ensuring that business KPIs and operational performance targets are delivered whilst promoting continuous improvement.
Whats on offer?
As well as a competitive salary of £48,458 - £49,806 per annum, we offer some great benefits and rewards. From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible working patterns that put your wellbeing front and centre, there’s really a lot on offer.
If you believe that you demonstrate our values and can bring something special to this role, then apply now. We are looking forward to hearing from you.
Contact Jon Kitson, Repairs and Property Experience Manager at believe housing. If you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.
Closing date for applications is 11.59pm on Wednesday, 11 February 2026. All applicants must go through our website. Interview date to be confirmed.
Repairs Team Leader in Bishop Auckland employer: Laboratory of Excellence in Mobility
Contact Detail:
Laboratory of Excellence in Mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Team Leader in Bishop Auckland
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on believe housing. Check out their website and social media to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and team management. Think about your past experiences and how they align with the role of Repairs Team Leader. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've successfully managed a team or resolved conflicts. Highlight how you balanced cost, quality, and risk in your previous roles, as this is key for the Repairs Team Leader position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Repairs Team Leader in Bishop Auckland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Repairs Team Leader role. We want to see how you can contribute to making our Property Repairs Team a flagship service!
Showcase Leadership Skills: Since this role involves leading a high-performing team, don’t forget to share examples of your leadership experience. We love to see how you've motivated teams and delivered excellent customer experiences in the past.
Emphasise Safety Compliance: Health & Safety is a big deal for us! Be sure to mention any relevant experience you have in managing compliance and promoting a culture of safety within your previous roles.
Apply Through Our Website: Remember, all applications must go through our website. It’s the best way for us to keep track of everything and ensure your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Laboratory of Excellence in Mobility
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Repairs Team Leader role. Familiarise yourself with the key responsibilities, such as managing resources and ensuring compliance with Health & Safety regulations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a team leader, you'll need to motivate and guide your team effectively. Prepare examples of how you've successfully led teams in the past, focusing on how you developed high performance and delivered excellent customer experiences. Be ready to discuss specific situations where you balanced cost, quality, and risk.
✨Emphasise Customer Feedback
The job highlights the importance of customer feedback in shaping the service. Think about how you've used customer insights to improve operations in previous roles. Be prepared to share examples of how you’ve acted on feedback to enhance service delivery and ensure a positive customer experience.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions. Ask about the team's current challenges, how they measure success, or what their vision is for the Repairs Team. This shows your interest in the role and helps you assess if it's the right fit for you.
