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- Tasks: Manage helpdesk requests and support facilities operations daily.
- Company: Join Labcorp, a leader in drug development solutions for top pharmaceutical companies.
- Benefits: Enjoy a supportive work environment with opportunities for growth and inclusion.
- Why this job: Be part of a team that impacts healthcare and helps bring life-saving drugs to market.
- Qualifications: Experience in helpdesk roles and strong communication skills are essential.
- Other info: Labcorp values diversity and encourages all qualified applicants to apply.
The predicted salary is between 24000 - 36000 £ per year.
Do you have prior experience working in a helpdesk or facilities administrator role?
Do you have experience using TMS or related systems?
If you answered YES, then come and join our Facilities team, at our site in Harrogate!
As a leading contract research organization (CRO), Labcorp provides comprehensive drug development solutions for a range of industries. Labcorp has helped pharmaceutical and biotech companies bring to market 100% of the top 50 best selling drugs. Chances are, you or someone you know has benefitted from a medicine or medical device that Labcorp helped develop.
As a Helpdesk Administrator at Labcorp, you will:
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Manage daily helpdesk requests through the TMS system
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Monitor the facilities helpdesk, responding to email and telephone enquiries and triaging tasks where required
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Raise helpdesk requests for relevant departments or contractors
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Maintain the central database of purchase requisitions raised by facilities
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Update and manage the annual contractor scheduling for preventative maintenance
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Undertake administrative tasks as required by facilities management
What we need from you:
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Prior experience in a helpdesk or facilities administrator role, ideally within a corporate environment
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Excellent communications and interpersonal skills with various stakeholders
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Ideally you will hold experience with TMS systems, however strong IT skills will be considered
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us atLabcorp Accessibility. Formore information about how we collect and store your personal data, please see ourPrivacy Statement.
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Facilities Helpdesk Administrator employer: Laboratory Corporation
Contact Detail:
Laboratory Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with TMS systems if you haven't already. Since the role specifically mentions experience with TMS, having a solid understanding of how these systems work will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills. As a Helpdesk Administrator, you'll be interacting with various stakeholders, so being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Prepare examples from your previous roles that demonstrate your problem-solving abilities. Being able to showcase how you've successfully managed helpdesk requests or administrative tasks will highlight your suitability for the position.
✨Tip Number 4
Research Labcorp and its values. Understanding the company's mission and culture can help you tailor your responses in the interview, showing that you're not just a fit for the role but also for the organisation.
We think you need these skills to ace Facilities Helpdesk Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your prior experience in a helpdesk or facilities administrator role. Use specific examples that demonstrate your skills and how they relate to the responsibilities listed in the job description.
Showcase IT Skills: If you have experience with TMS systems, mention it prominently. If not, highlight your strong IT skills and any relevant software you are familiar with, as this will show your ability to adapt to new systems.
Tailor Your CV: Customise your CV to align with the job requirements. Use keywords from the job description, such as 'helpdesk requests', 'communication skills', and 'administrative tasks', to ensure your application stands out.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Facilities Helpdesk Administrator role. Discuss your passion for facilities management and how your background aligns with Labcorp's mission.
How to prepare for a job interview at Laboratory Corporation
✨Showcase Your Helpdesk Experience
Be prepared to discuss your previous roles in helpdesk or facilities administration. Highlight specific examples of how you managed requests and resolved issues, as this will demonstrate your capability to handle the responsibilities at Labcorp.
✨Familiarise Yourself with TMS Systems
If you have experience with TMS or similar systems, make sure to mention it during the interview. If not, do some research on TMS functionalities and be ready to discuss how your strong IT skills can help you quickly adapt to new systems.
✨Communicate Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain how you've successfully interacted with various stakeholders in past positions, showcasing your interpersonal skills.
✨Prepare Questions About the Role
Think of insightful questions to ask about the facilities team and the specific challenges they face. This shows your genuine interest in the position and helps you understand how you can contribute effectively.