At a Glance
- Tasks: Ensure high-quality responses to healthcare queries and manage client information requests.
- Company: Pierre Fabre, a unique pharmaceutical and dermo cosmetics company with a strong commitment to improving lives.
- Benefits: Full-time position with opportunities for growth in a diverse and inclusive environment.
- Other info: Dynamic role with a focus on scientific knowledge and client engagement.
- Why this job: Join a mission-driven team making a real difference in healthcare and patient satisfaction.
- Qualifications: Strong communication skills and a passion for healthcare and customer service.
The predicted salary is between 32796 - 40084 £ per year.
Who we are? A unique business, Pierre Fabre in the UK is a pharmaceutical and dermo cosmetics company, operating within oncology and skincare. Part of a much larger French-owned Group, and owned and governed by a Foundation, we are committed to improving the lives of others and take great pride in the heritage and values of the organisation.
Your mission:
- Guarantee satisfaction and confidence of external clients (healthcare professionals, patients/consumers).
- Ensure that responses given to requests from healthcare professionals, patients/consumers are relevant, validated and of a good quality.
- Conduct scientific monitoring that is regular and efficient (active ingredients, components, physio-pathology).
- Provide a validated, up-to-date and relevant knowledge base for the scope (standardised answers, literature, recommendations, expert opinions, etc.) and devise standardised answers documented on the basis of all available internal and external data (literature, recommendations, etc.).
- Manage client requests for information respecting deadlines: healthcare professionals, patients & consumers, etc. (client satisfaction, answers which are documented and referenced).
- Prepare for new product launches (standardised answers, feedback).
- Facilitate business continuity (back-up in case of absence, prioritisation of tasks).
Who you are? We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction.
Summary:
- Location: UK - Reading
- Type: Full time
Medical Information & Compassionate Use Supply Associate in Reading employer: Laboratoires Pierre Fabre
At Pierre Fabre, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Reading that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and a culture that values diversity and inclusion, ensuring every team member can thrive. Join us to make a meaningful impact in the pharmaceutical and dermo cosmetics industry while enjoying the benefits of a supportive and purpose-driven workplace.
