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- Tasks: Lead technical support for custom automation systems and mentor a small team of engineers.
- Company: Labman Automation, a leader in bespoke robotic and automation solutions.
- Benefits: Competitive salary, 33 days holiday, private healthcare, and ongoing training.
- Why this job: Join a dynamic team making science faster, safer, and more sustainable.
- Qualifications: Degree in Electrical or Mechatronics Engineering and strong troubleshooting skills.
- Other info: Enjoy a fun work environment with opportunities for UK and international travel.
The predicted salary is between 40000 - 50000 ÂŁ per year.
About Labman
Labman Automation designs and builds bespoke robotic and automation systems that enable science through technology. We support global customers across pharmaceuticals, materials science, and research—helping make complex processes faster, safer, and more sustainable.
Role Summary
Location: Stokesley, North Yorkshire (Labman HQ) – Full‑time, on‑site with travel.
Salary: £40,000 – £50,000.
The Role
As a Support – Electrical Engineer you will coordinate and lead technical support contracts, act as the key customer interface, organise service visits, and support the development of a small team of Support Engineers.
Key Responsibilities
- Lead and coordinate technical support for custom Labman laboratory automation systems.
- Plan and deliver preventative maintenance, reactive support, system upgrades, and training.
- Manage support contracts, service schedules, ticketing systems, and documentation.
- Act as the primary customer contact, building strong relationships and ensuring high‑quality service.
- Lead fault‑finding, diagnostics, and root‑cause analysis on complex electromechanical systems.
- Coordinate system testing, issue replication, and engineering investigations at HQ.
- Manage system upgrades, validation activities, and feature releases.
- Prepare engineers for customer site visits and support their technical development.
- Manage and mentor a small team of Support Engineers, allocating work and reviewing outputs.
- Produce support quotations and track contract performance.
- Drive continuous improvement of support processes and tools.
- Occasional travel to customer sites and Labman locations (including Liverpool and Jealott’s Hill) as required.
- Ensure all work complies with health & safety standards and site protocols.
What You’ll Need
- Degree, HNC/HND, or equivalent experience in Electrical or Mechatronics Engineering.
- Proven experience in a senior engineering, support, or maintenance role.
- Strong fault‑finding, diagnostics, and troubleshooting experience on automated or industrial systems.
- Excellent hand‑skills and a familiarity with tools of the trade.
- Experience coordinating work, projects, or small engineering teams.
- Ability to manage multiple priorities, deadlines, and customer expectations.
- Excellent communication skills with both customers and internal stakeholders.
- Strong organisational skills with high attention to detail.
- Ability to work independently and collaboratively.
- Proficiency with Microsoft Office.
Desirable Experience
- Robotics, automation systems, or special‑purpose machinery.
- Ticketing systems, remote diagnostics, or service management tools (e.g. SAP, Salesforce, TeamViewer).
- Preventative maintenance planning and support contracts.
- Customer‑facing engineering or field‑service roles.
- Continuous improvement or process optimisation experience.
Company Benefits
- Competitive salary (dependent on experience).
- 33 days holiday (including bank holidays, rising with service).
- Private healthcare.
- UK and international travel opportunities.
- Enhanced maternity and paternity benefits.
- Ongoing training, CPD support, and career development.
- On‑site gym, squash court, bouldering wall, and social clubs.
- Employer pension contribution.
Our Values
- In it together – We collaborate and support each other.
- Excellence – We deliver high‑quality engineering and service.
- Humility – We stay open to learning and feedback.
- Sustainability – We think long‑term in our solutions.
- Fun – We enjoy what we do and the environment we work in.
Electrical Engineer - Support in Stokesley employer: Labman
Contact Detail:
Labman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electrical Engineer - Support in Stokesley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching Labman and its projects. Understand their automation systems and think about how your skills can contribute. We want to see your passion for the role, so show us you’ve done your homework!
✨Tip Number 3
Practice your technical explanations! You might need to explain complex concepts clearly during interviews. We love candidates who can break down intricate ideas into simple terms, especially when discussing fault-finding or diagnostics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who align with our values of collaboration and excellence.
We think you need these skills to ace Electrical Engineer - Support in Stokesley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Electrical Engineer – Support role. Highlight your relevant experience in electrical or mechatronics engineering, and don’t forget to showcase your fault-finding and troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Labman and how your background aligns with our mission. Be sure to mention any experience you have with automation systems or customer-facing roles, as these are key for us.
Show Off Your Communication Skills: Since you'll be the primary contact for customers, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV, cover letter, or any additional documents, make sure we can see how you effectively engage with both customers and internal teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Labman
✨Know Your Stuff
Make sure you brush up on your electrical engineering knowledge, especially around fault-finding and diagnostics. Familiarise yourself with Labman's bespoke automation systems and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Support Engineer, you'll be the key customer interface. Practice explaining complex technical concepts in simple terms. Think of examples where you've successfully communicated with customers or team members to resolve issues.
✨Demonstrate Team Leadership
Labman values collaboration and support. Be prepared to share experiences where you've led a small team or coordinated projects. Highlight your ability to mentor others and manage multiple priorities effectively.
✨Emphasise Continuous Improvement
Labman is all about driving continuous improvement. Think of instances where you've optimised processes or implemented new tools. Show them you're proactive about enhancing support services and can contribute to their mission of excellence.