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- Tasks: Install and maintain cutting-edge laboratory automation systems while providing top-notch technical support.
- Company: Join Labman Automation, a multi-award-winning tech company based in Liverpool.
- Benefits: Enjoy 33 days holiday, private healthcare, and opportunities for international travel.
- Why this job: Make a real impact in robotics and automation while developing your skills with industry leaders.
- Qualifications: Enthusiastic problem solver with hands-on experience in technical roles.
- Other info: Work in a creative, collaborative environment with excellent career growth opportunities.
The predicted salary is between 34000 - 47600 ÂŁ per year.
Job Type: Full‑time
Location: Liverpool
Pay: From ÂŁ34,000 per year (Full UK Driving Licence required)
Labman Automation is a multi‑award‑winning company with its HQ in North Yorkshire. Labman design and manufacture bespoke laboratory automation systems and products for a wide range of industries across the world. Due to increasing demand for both our custom automation and robotic laboratory products, we are seeking a proactive and skilled Technician to ensure the reliability, efficiency and performance of our laboratory automation systems. You will be involved in maintaining and optimising Labman systems at customer sites, initially in North‑West UK, but potentially worldwide.
Why should you Join Us?
- Impact: You will play a crucial role in ensuring the success of high‑impact projects in the robotics and automation world.
- Training and Development: We invest in you – always keeping ahead of the latest technology. Opportunities to work with experienced mechanical, electrical and software teams to develop your skills.
- Exciting Challenges: You will solve complex technical issues in the field globally while working with cutting‑edge technology.
What You’ll Do
- Install, maintain, and repair laboratory automation systems.
- Provide remote and on‑site technical support to customers, operators and internal teams.
- Conduct performance testing and ensure all systems meet Labman’s quality standards.
- Build strong relationships with customers by providing excellent service and timely solutions.
- Accurately document all service activities, maintenance schedules and customer interactions.
- Regularly visit Labman HQ (Stokesley, North Yorkshire) for involvement in new project builds and acceptance testing.
Relevant transferrable skills may have been gained from the following industries or roles: Building Management Systems, Control Engineer, HVAC Engineer, On‑site Maintenance Engineer, Vehicle Engineer, Agricultural/ HGV mechanic etc.
What You Bring
- Enthusiastic demeanour and willing to get stuck in.
- Confidence in problem solving, fault finding and research skills.
- Willingness to travel within the UK and worldwide (although primarily based in the North‑West).
- Ability to work independently, take initiative and prioritise work.
- Ability to work with hand tools in a quick, accurate manner.
- Excellent verbal and written communication skills.
What we offer you:
- The opportunity to work with industry‑leading scientific customers and cutting‑edge technology.
- Work from a brand‑new office space in Liverpool City Centre.
- 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
- International travel opportunities.
- Generous expenses allowance and overnight bonus when working away.
- Company uniform and tools.
- Profit share scheme.
- EV car purchase salary sacrifice scheme.
- Private healthcare scheme.
- Free access to counsellor and psychotherapist.
- CPD support and annual subscription to appropriate body covered.
- Cycle to work scheme.
Our Culture
At Labman, Innovation Is At The Heart Of Everything We Do. We Believe In Building World‑class Technology And a World‑class Workplace. Our Culture Is One Of Creativity, Collaboration, And Mutual Support, Underpinned By Our Core Values:
- In it together – A community of mutual support
- Excellence – Delivering the very highest quality
- Humility – Respecting ourselves and others
- Sustainability – Recognising our impact on the planet, community, and company
- Fun – Bringing enjoyment and passion to our work
Support Technician - Liverpool employer: Labman
Contact Detail:
Labman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician - Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and connect with Labman employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Labman and their products. Understand their values and culture, and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've tackled technical challenges. This is your chance to demonstrate how you can contribute to Labman's innovative projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Labman team.
We think you need these skills to ace Support Technician - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Technician role. Highlight relevant experience and skills that match what we’re looking for, like problem-solving and technical support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background fits with our mission at Labman. Keep it engaging and personal – we love to see your personality come through!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application reflects that. Use clear language and structure in your CV and cover letter. We want to see that you can communicate effectively with customers and colleagues alike!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Labman
✨Know Your Tech
Make sure you brush up on the specific laboratory automation systems and technologies that Labman uses. Familiarise yourself with common issues and solutions in the field, as well as any recent advancements in robotics and automation. This will show your enthusiasm and readiness to tackle challenges head-on.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved technical problems or improved processes. Be ready to discuss how you approached these challenges, what tools you used, and the outcomes. This will demonstrate your confidence and ability to think critically under pressure.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences at Labman and share your own relevant stories. This not only shows your interpersonal skills but also aligns with Labman's culture of collaboration and mutual support.
✨Be Ready to Travel
Since the role involves travel within the UK and potentially worldwide, express your willingness and excitement about this aspect. Share any previous travel experiences related to work, and highlight your adaptability and eagerness to engage with diverse environments and customers.
