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For Companies At a Glance
- Tasks: Be the friendly face of Labman, ensuring a top-notch experience for all visitors.
- Company: Join Labman, a dynamic company delivering innovative robotic systems worldwide.
- Benefits: Enjoy 33 days holiday, profit sharing, and access to a free gym and wellness support.
- Why this job: Thrive in a vibrant culture focused on innovation, teamwork, and fun while making a real impact.
- Qualifications: Strong multitasking, IT skills, and a passion for customer service are essential.
- Other info: Perfect for those seeking a diverse role in a supportive and energetic environment.
The predicted salary is between 21500 - 24500 £ per year.
Business Support and Customer Experience Administrator
Labman Stokesley, England, United Kingdom
Position: Business Support and Customer Experience Administrator
Labman HQ, Stokesley, North Yorkshire
Salary: £25,000 – £28,000
Job Opportunity
Due to sustained growth, Labman is seeking an enthusiastic, friendly, and highly capable Business Support Administrator to join our fast-paced, dynamic team. This vital role is at the heart of our operations, ensuring the smooth running of the business as we deliver bespoke robotic systems to clients worldwide.
This role demands strong multitasking skills, the ability to seamlessly juggle a variety of tasks, and a proactive approach to problem-solving. You will thrive in a dynamic environment, interacting daily with engineers, clients, students, contractors, and directors. As the first point of contact at Front of House, you will be responsible for creating a welcoming and professional atmosphere, ensuring an outstanding customer experience for all visitors.
A high level of IT proficiency is essential for managing digital documentation, emails, and office systems. The ideal candidate will be detail-oriented, adaptable, and able to work efficiently under pressure while maintaining excellence in customer service.
Key Responsibilities
- Be the first point of contact, ensuring a warm and professional welcome for all visitors.
- Provide an excellent customer experience with enthusiasm and a can-do attitude.
- Organise and manage catering and hospitality arrangements for visitors as required.
- Assist in organising company events, meetings, and conferences.
Office Administration & IT Proficiency
- Answer, screen, and transfer inbound phone calls efficiently.
- Maintain electronic and hard copy filing systems with high accuracy.
- Draft, edit, and format documents, emails, and reports.
- Monitor and manage email correspondence, ensuring timely responses.
- Order and maintain stationery and office equipment.
- Process incoming and outgoing mail and coordinate courier collections.
- Work within the Labman ISO9001 framework.
Business & Team Support
- Provide administrative support to directors, project managers, and area managers.
- Assist with sales administration and maintain accurate records.
- Support new employee, intern, and work experience inductions, including training administration.
- Monitor and collate documentation related to internal procedures and QA audits.
- Assist with any reasonable tasks required to support the business.
Essential Capabilities
- Outstanding customer service, ensuring a warm and welcoming experience.
- Highly efficient administration with strong IT and computer skills.
- Excellent verbal and written communication, including professional phone etiquette.
- Exceptional multitasking and time management, balancing priorities seamlessly.
- Strong interpersonal skills, remembering names and faces.
- Clear, confident, and friendly intercom presence.
- Methodical, organised, and detail-focused approach.
- Ability to maintain a broad business overview (staff, customers, suppliers, projects, facilities).
- Energetic, enthusiastic, and fun workplace contributor.
- Proactive problem-solving with a can-do attitude.
- Self-motivated, adaptable, resilient, and initiative-driven.
- Positive team player, always ready to contribute.
Company Benefits
- 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
- 5% employer pension paid on full salary
- Enhanced maternity Pay (long service applicable)
- Enhanced Paternity leave
- CPD support and annual subscription to appropriate body covered.
- Free inhouse gym, squash, bouldering wall, and countless clubs
Culture:
- In it together: Being a team; a community of mutual support
- Excellence: Working & delivering at the very highest quality
- Humility: Respecting yourself and others
- Sustainability: Recognition that we have an impact on our planet, our company and our community
- Fun: Enjoyment in your work
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Business Support and Customer Experience Administrator employer: Labman
Contact Detail:
Labman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support and Customer Experience Administrator
✨Tip Number 1
Familiarise yourself with Labman's products and services. Understanding the bespoke robotic systems they deliver will not only help you in interviews but also show your genuine interest in the company and its operations.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Since this role involves being the first point of contact, demonstrating your ability to create a welcoming atmosphere is crucial.
✨Tip Number 3
Brush up on your IT skills, particularly in managing digital documentation and office systems. Being proficient in these areas will give you an edge, as the role requires high levels of IT competency.
✨Tip Number 4
Network with current or former employees of Labman if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Business Support and Customer Experience Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your customer service abilities, IT proficiency, and any administrative roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Business Support and Customer Experience Administrator position.
Highlight Multitasking Skills: In your application, provide examples of how you've successfully managed multiple tasks or projects simultaneously. This is crucial for demonstrating your ability to thrive in a fast-paced environment.
Showcase Problem-Solving Abilities: Include instances where you've proactively solved problems or improved processes in previous roles. This will illustrate your proactive approach and can-do attitude, which are essential for this position.
How to prepare for a job interview at Labman
✨Showcase Your Customer Service Skills
As the role heavily focuses on customer experience, be prepared to share examples of how you've provided excellent service in previous positions. Highlight your ability to create a welcoming atmosphere and handle inquiries with enthusiasm.
✨Demonstrate Multitasking Abilities
This position requires juggling various tasks simultaneously. During the interview, discuss specific instances where you've successfully managed multiple responsibilities, showcasing your time management skills and adaptability.
✨Highlight IT Proficiency
Since a high level of IT skills is essential, be ready to talk about your experience with digital documentation, email management, and office systems. Mention any relevant software or tools you are familiar with that could benefit the role.
✨Emphasise Team Collaboration
Labman values teamwork and mutual support. Share examples of how you've worked effectively within a team, contributed to group projects, or supported colleagues in achieving common goals. This will demonstrate your fit within their culture.
