At a Glance
- Tasks: Be the friendly face of Labman, delivering top-notch customer service and supporting daily operations.
- Company: Join Labman, a vibrant team in Stokesley focused on innovation and excellence.
- Benefits: Enjoy 33 days holiday, a pension scheme, and access to a free gym and clubs.
- Other info: Experience a fun, collaborative culture that values sustainability and mutual support.
- Why this job: Make a real impact in a dynamic role while working with a supportive team.
- Qualifications: Strong customer service skills, excellent organisation, and a proactive attitude are essential.
The predicted salary is between 28000 - 30000 £ per year.
This role is office based in Stokesley, North Yorkshire. We do not offer hybrid or homeworking opportunities.
Due to continued growth, Labman is looking for a friendly, proactive, and highly organised Business Support and Customer Experience Administrator to join our fast-paced team. This is a varied, people-focused role where you’ll be at the heart of the business — supporting operations, delivering an excellent customer experience, and ensuring things run smoothly day to day. You’ll be the first point of contact at Front of House, working with engineers, clients, students, contractors, and directors.
Key Responsibilities- Front of House & Customer Experience
- Provide a warm, professional welcome to all visitors
- Deliver excellent customer service with a positive, can-do approach
- Coordinate catering and hospitality for visitors
- Support company events, meetings, and conferences
- Business & Team Support
- Provide administrative support to directors, project managers, and teams
- Maintain accurate records and support sales administration
- Assist with onboarding, inductions, and training administration
- Support documentation and QA audit processes
- Contribute to the smooth running of the business
- Office Administration & IT
- Manage incoming calls and emails professionally and efficiently
- Maintain filing systems and documentation with high accuracy
- Prepare and format documents, emails, and reports
- Manage office supplies and coordinate deliveries/couriers
- Work within ISO9001 processes
- Strong customer service skills with a friendly, welcoming approach
- Excellent administration and IT skills
- Clear communication (written and verbal)
- Strong organisation and ability to multitask
- High attention to detail
- Proactive, adaptable, and solutions-focused
- Positive team player with a high standard of work
- 33 days holiday (rising to 38 with service)
- 5% employer pension (no upper earnings cap)
- Enhanced maternity & paternity leave
- CPD support and professional subscriptions
- Free in-house gym, squash, bouldering, and clubs
At Labman, we’re a collaborative, innovative team focused on delivering excellence — while supporting each other and enjoying what we do.
- In it together – We’re a team; a community of mutual support
- Excellence – Delivering the highest quality work
- Humility – Respecting yourself and others
- Sustainability – Recognising our impact
- Fun – Enjoyment in your work
If you’re looking for a varied, fast-paced role where you can make a real impact, we’d love to hear from you.
Business Support and Customer Experience Administrator in Stokesley employer: Labman Automation
Labman is an exceptional employer located in Stokesley, North Yorkshire, offering a vibrant work culture that prioritises collaboration and innovation. With generous benefits such as 33 days of holiday, a supportive pension scheme, and access to in-house fitness facilities, employees are encouraged to grow both personally and professionally. Join a team that values excellence, mutual support, and enjoyment in the workplace, making it a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support and Customer Experience Administrator in Stokesley
✨Tip Number 1
Get to know the company culture before your interview. Check out Labman's website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a warm welcome and excellent support, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen on joining the Labman team.
We think you need these skills to ace Business Support and Customer Experience Administrator in Stokesley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, this role is all about customer experience, so a positive tone will go a long way.
Tailor Your Application:Make sure to tailor your application specifically for the Business Support and Customer Experience Administrator role. Highlight your relevant skills and experiences that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Labman!
How to prepare for a job interview at Labman Automation
✨Know the Company Inside Out
Before your interview, take some time to research Labman. Understand their values, culture, and what they do. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer experience, be ready to share specific examples from your past where you went above and beyond for a customer. Highlight your friendly approach and how you handle challenging situations with a positive attitude.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and stay organised. You might want to bring up tools or methods you use to keep track of your work. This will reassure them that you can handle the fast-paced environment at Labman.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your enthusiasm and helps you determine if it’s the right fit for you.
