At a Glance
- Tasks: Be the friendly face of Labman, ensuring a top-notch experience for all visitors.
- Company: Join Labman, a dynamic team delivering bespoke robotic systems worldwide.
- Benefits: Enjoy 33 days holiday, gym access, and a supportive work culture.
- Other info: Join a fun, energetic team committed to excellence and sustainability.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Strong multitasking, IT proficiency, and excellent customer service skills required.
The predicted salary is between 25000 - 28000 £ per year.
Position: Business Support and Customer Experience Administrator
Location: Labman HQ, Stokesley, North Yorkshire
Salary: £28,000 - £30,000
Employment Type: Full-time
This role is office based in Stokesley, North Yorkshire. We do not offer hybrid or homeworking opportunities.
Job Opportunity
Due to continued growth, Labman is looking for a friendly, proactive, and highly organised Business Support and Customer Experience Administrator to join our fast-paced team.
This is a varied, people-focused role where you’ll be at the heart of the business — supporting operations, delivering an excellent customer experience, and ensuring things run smoothly day to day. You’ll be the first point of contact at Front of House, working with engineers, clients, students, contractors, and directors.
Key Responsibilities
Front of House & Customer Experience
- Provide a warm, professional welcome to all visitors
- Deliver excellent customer service with a positive, can-do approach
- Coordinate catering and hospitality for visitors
- Support company events, meetings, and conferences
Business & Team Support
- Provide administrative support to directors, project managers, and teams
- Maintain accurate records and support sales administration
- Assist with onboarding, inductions, and training administration
- Support documentation and QA audit processes
- Contribute to the smooth running of the business
Office Administration & IT
- Manage incoming calls and emails professionally and efficiently
- Maintain filing systems and documentation with high accuracy
- Prepare and format documents, emails, and reports
- Manage office supplies and coordinate deliveries/couriers
- Work within ISO9001 processes
What We’re Looking For
- Strong customer service skills with a friendly, welcoming approach
- Excellent administration and IT skills
- Clear communication (written and verbal)
- Strong organisation and ability to multitask
- High attention to detail
- Proactive, adaptable, and solutions-focused
- Positive team player with a high standard of work
Company Benefits
- 33 days holiday (rising to 38 with service)
- 5% employer pension (no upper earnings cap)
- Enhanced maternity & paternity leave
- CPD support and professional subscriptions
- Free in-house gym, squash, bouldering, and clubs
Our Culture
At Labman, we’re a collaborative, innovative team focused on delivering excellence — while supporting each other and enjoying what we do.
In it together – We’re a team; a community of mutual support
Excellence – Delivering the highest quality work
Humility – Respecting yourself and others
Sustainability – Recognising our impact
Fun – Enjoyment in your work
If you’re looking for a varied, fast-paced role where you can make a real impact, we’d love to hear from you.
Business Support and Customer Experience Administrator in Stokesley employer: Labman Automation Ltd
Labman is an exceptional employer located in Stokesley, North Yorkshire, offering a vibrant work culture that prioritises teamwork, excellence, and sustainability. With generous benefits such as 33 days of annual holiday, a supportive pension scheme, and access to a free in-house gym, employees are encouraged to thrive both personally and professionally. The role of Business Support and Customer Experience Administrator is pivotal, providing ample opportunities for growth and development while ensuring a welcoming atmosphere for clients and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support and Customer Experience Administrator in Stokesley
✨Tip Number 1
Get to know the company culture before your interview. Check out Labman's website and social media to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a warm and welcoming atmosphere. Role-play with a friend or family member to nail down your approach and boost your confidence.
✨Tip Number 3
Show off your multitasking abilities during the interview. Prepare examples of how you've successfully juggled multiple tasks in the past. This will demonstrate that you can thrive in a fast-paced environment like Labman.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Support and Customer Experience Administrator in Stokesley
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to create a welcoming atmosphere for our visitors.
Tailor Your CV:Make sure your CV highlights your multitasking skills and IT proficiency. We love seeing how you've juggled various tasks in previous roles, so don’t hold back on those examples!
Craft a Friendly Cover Letter:Your cover letter is your chance to connect with us. Use a friendly tone, share a bit about yourself, and explain why you’d be a great fit for our dynamic team at Labman.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Labman Automation Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Labman and its operations. Understand their products, values, and culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Multitasking Skills
Since the role requires juggling various tasks, prepare examples from your past experiences where you successfully managed multiple responsibilities. Be ready to discuss how you prioritise tasks and stay organised under pressure.
✨Demonstrate Your Customer Service Skills
As the first point of contact, excellent customer service is key. Think of specific instances where you provided outstanding service or resolved a customer issue. Highlight your friendly attitude and proactive approach to problem-solving.
✨Prepare for IT Proficiency Questions
Given the importance of IT skills in this role, brush up on your knowledge of office software and digital documentation management. Be prepared to discuss your experience with these tools and how you ensure accuracy in your work.
