At a Glance
- Tasks: Support installation and configuration of LabLogic’s chromatography and LIMS platforms.
- Company: Join LabLogic Systems Ltd, a pioneer in Life Science and Radiation Safety sectors.
- Benefits: Competitive salary, 24 days holiday, private medical insurance, and team-building trips.
- Other info: Exciting career development opportunities and a family-like work culture.
- Why this job: Be part of a supportive team making a real impact in regulated environments.
- Qualifications: Strong troubleshooting skills and experience in hardware/software support.
The predicted salary is between 30000 - 40000 £ per year.
The Company
At LabLogic Systems Ltd, we're pioneers in the Life Science, PET/Nuclear Medicine, and Radiation Safety sectors. We're committed to excellence, delivering high-quality products and service while fostering a positive work culture grounded in our core values: Passionate and driven, Everyone is accountable, Respectful and inclusive, Family atmosphere, Efficient, Customer-focused, and Trustworthy. Recently, the LabLogic Group was honoured with the prestigious King’s Award for Enterprise in International Trade and achieved the Investors In People Gold accreditation, affirming our commitment to creating an exceptional workplace. Join us in a collaborative, supportive team, where benefits like our annual Center Parcs trip promote positive working relationships. LabLogic Systems Ltd is not just a workplace; it's a rewarding journey in a globally acclaimed organisation.
The Role
We are seeking a Support Specialist to join our growing technical team. This is a customer-facing, hands-on role supporting the installation, configuration, validation and everyday use of LabLogic’s chromatography (Laura) and LIMS (PETra / SPECTra) platforms. As part of this role, you will work closely with pharmaceutical, PET radiopharmacy and research customers operating in highly regulated environments. We’re looking for someone who is passionate about their work, takes ownership and shows initiative. The ideal candidate consistently follows through on tasks, is proactive and resilient when facing challenges, and is motivated to continuously improve both themselves and the systems around them. This role is a full time, office-based position. The successful candidate must be in commutable distance to either our Bath Spa office (12 Charlotte St, Bath, BA1 2NE) or our Sheffield office (Innovation House, 6 Europa View, Sheffield, S9 1XH). This role will involve regular UK travel and occasional European and worldwide travel to customer sites. This position would be ideal for those with a technical application support background with experience supporting laboratory systems, or a laboratory scientist (with a HPLC/GC/chemistry background) who has a strong IT aptitude and an interest in software systems and instrumentation integration.
Responsibilities
- Provide helpdesk-based support via ticketing system, email and phone.
- Deliver remote troubleshooting for software and instrument integration issues.
- Install and configure LabLogic software and supporting systems (MS SQL Server, Windows Server etc.).
- Support integration with analytical instrumentation.
- Assist with instrument communication troubleshooting (RS232, USB, Ethernet, COM ports, driver configuration).
- Provide onsite installation support and customer training.
- Assist with database configuration, upgrades and system migrations.
- Develop and maintain technical documentation, help guides and FAQs.
- Support validation activities (IQ/OQ/PQ) within highly regulated environments.
The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.
Requirements
Essential
- Strong troubleshooting and analytical skills.
- Ability to work well as part of a team and within an ISO 9001 Quality environment.
- Experience with Hardware and Software support.
- Ability to manage own workload and prioritise calls.
- Good communication skills (written, phone and in person).
- Excellent IT skills (MSSQL/Oracle/Windows Server/Windows Desktop).
Desirable
- Experience within a laboratory environment and/or software development environment.
- Experience integrating instruments via serial/USB/Ethernet connections.
- Knowledge of Oracle databases.
- Understanding of GMP, GAMP or regulated software validation.
- Experience delivering customer training.
- Full UK driving licence.
What we offer
- Career development and professional growth opportunities.
- Competitive salary.
- You will receive all bank holidays plus 24 days holiday per year (increasing over service) + additional day off over Christmas.
- UK team building weekend at Center Parcs for employees and their families to attend.
- Private medical insurance with BUPA.
- Scottish Widows pension scheme.
- Death in service policy.
- Cycle to work scheme.
- Access to gym facilities.
Product Support Specialist in Sheffield employer: LabLogic Systems
At LabLogic Systems Ltd, we pride ourselves on being a leading employer in the Life Science sector, offering a collaborative and supportive work environment that values passion, accountability, and inclusivity. Our commitment to employee growth is reflected in our Investors In People Gold accreditation and unique benefits such as an annual team-building trip to Center Parcs, competitive salaries, and comprehensive health insurance. Join us in Bath or Sheffield, where you can thrive in a family-like atmosphere while contributing to innovative solutions in a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Sheffield
✨Tip Number 1
Get to know the company inside out! Research LabLogic Systems Ltd, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and customer service. Think about how your past experiences align with the role of a Product Support Specialist and be ready to share those stories.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Product Support Specialist in Sheffield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you're genuinely excited about supporting our customers and working with our innovative products.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in technical support or laboratory environments. We love seeing how your background aligns with what we do at LabLogic!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as this will help us quickly understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at LabLogic Systems
✨Know Your Stuff
Make sure you brush up on LabLogic’s chromatography and LIMS platforms. Familiarise yourself with the technical aspects, especially if you have a background in HPLC/GC or laboratory systems. Being able to discuss these topics confidently will show your passion and initiative.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled troubleshooting issues in the past. Think about specific scenarios where you had to analyse problems and come up with effective solutions. This role is all about support, so demonstrating your analytical skills will be key.
✨Emphasise Teamwork and Communication
Since this is a customer-facing role, highlight your ability to work well in a team and communicate effectively. Be ready to share experiences where you collaborated with others or trained customers, as this aligns with LabLogic's values of being respectful and inclusive.
✨Be Ready for Travel Talk
As the role involves regular travel, be prepared to discuss your flexibility and willingness to travel for customer support. Mention any previous experiences you have with travel in a professional context, as it shows you're ready to embrace the role's requirements.
