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- Tasks: Provide technical support and training while travelling to customer sites across the UK and beyond.
- Company: Join LabLogic Systems Ltd, a leader in Life Science and Radiation Safety with a supportive culture.
- Benefits: Enjoy competitive salary, generous holiday, private medical insurance, and team-building trips.
- Other info: Dynamic role with opportunities for travel and professional development in a globally acclaimed organisation.
- Why this job: Kickstart your career in scientific field service with a company that values growth and teamwork.
- Qualifications: Experience with Liquid Chromatography and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Company
At LabLogic Systems Ltd, we are pioneers in the Life Science, PET/Nuclear Medicine, and Radiation Safety sectors. We are committed to excellence, delivering high-quality products and service while fostering a positive work culture grounded in our core values: Passionate and driven, Everyone is accountable, Respectful and inclusive, Family atmosphere, Efficient, Customer-focused, and Trustworthy. Recently, the LabLogic Group was honoured with the prestigious King’s Award for Enterprise in International Trade and achieved the Investors In People Gold accreditation, affirming our commitment to creating an exceptional workplace. Join us in a collaborative, supportive team, where benefits like our annual Center Parcs trip and race days foster positive working relationships. LabLogic Systems Ltd is not just a workplace; it is a rewarding journey in a globally acclaimed organisation.
The Role
We are looking for a field service engineer to join our busy service team, providing field service, technical support, software support and operator training to our customers. This will primarily involve travel within the UK, but European and worldwide travel will be a significant part of the role. When not travelling you will be expected to be based in our Sheffield office. The position would suit someone who is looking for a career in scientific field service work, including those looking to move from the laboratory to a FSE role. This is a great opportunity to work with a customer-focused company supporting several niche product lines.
Responsibilities
Customer site delivery of:
- Installation and operator training on instruments and software
- Preventative maintenance Qualifications (IQ/OQ/RQ)
- Diagnosis and repair of systems
- Supporting customers and distributors remotely
- Efficient management of schedule and workload
- Effective communication with customers and colleagues
- Assist as needed with product demonstrations
- Preparation/submission of service reports to customers
The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.
Requirements
Essential:
- Industry experience working with Liquid Chromatography (HPLC)
- Full driving licence
- Willingness to travel extensively
- Highly motivated and have strong problem-solving abilities
- Excellent verbal and written communications skills
- A commitment to providing a high level of customer service
- Able to work independently without supervision in high-pressure environments
- Computer experience and proficiency
Desirable:
- Relevant experience in the Pharmaceutical or Nuclear Medicine industries
- Experience of working with radioactivity
What we offer:
Career development and professional growth opportunities.
Competitive salary.
You will receive all bank holidays plus 24 days holiday per year (increasing over service) + additional day off over Christmas.
UK team building weekend at Center Parcs for employees and their families to attend.
Private medical insurance with BUPA.
Scottish Widows pension scheme.
Death in service policy.
On-site gym. Gym membership scheme. Cycle to work scheme.
Field Service Engineer in Sheffield employer: LabLogic Systems
Contact Detail:
LabLogic Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LabLogic Systems Ltd on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to Liquid Chromatography (HPLC). We want to see your problem-solving abilities in action, so think of examples from your past experiences that showcase your expertise.
✨Tip Number 3
Show your customer service skills during the interview! LabLogic values a customer-focused approach, so be ready to discuss how you've gone above and beyond for clients in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at LabLogic.
We think you need these skills to ace Field Service Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any relevant experience with Liquid Chromatography and customer service, as we love to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and why you want to join LabLogic Systems. Show us how your values align with ours, especially around being customer-focused and accountable.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and provide top-notch support to our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing company culture there!
How to prepare for a job interview at LabLogic Systems
✨Know Your Stuff
Make sure you brush up on your knowledge of Liquid Chromatography (HPLC) and any relevant experience in the Pharmaceutical or Nuclear Medicine industries. Being able to discuss specific technologies and how they relate to the role will show that you're not just interested, but also knowledgeable.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and repaired systems or provided technical support. This is a key part of the Field Service Engineer role, so demonstrating your problem-solving abilities will set you apart from other candidates.
✨Emphasise Customer Focus
LabLogic Systems Ltd values a high level of customer service. Be ready to share instances where you've gone above and beyond for customers, whether through direct service or training. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
✨Be Ready to Discuss Travel
Since the role involves extensive travel, be prepared to talk about your flexibility and willingness to travel both within the UK and internationally. Mention any previous experiences that required travel and how you managed your schedule effectively while maintaining a high standard of work.