Product/Design Engineer - UK (Sheffield based)

The Role

We are looking for a field service engineer to join our busy service team, providing field service, technical support, software support and operator training to our customers in the pharmaceutical/agrochemical research industries. This will primarily involve travel within the UK, but European and worldwide travel will be a significant part of the role. When not travelling you will be expected to be based in our Sheffield office.

The position would suit someone who is looking for a career in scientific field service work, including those looking to move from the laboratory to a FSE role. This is a great opportunity to work with a customer-focused company supporting several niche product lines.

Responsibilities

• Customer site delivery of:
  
  
  
  • Installation and operator training on instruments and software
  
  
  • Preventative maintenance
  
  
  • Qualifications (IQ/OQ/RQ)
  
  
  • Diagnosis and repair of systems
  
  
  
  


• Supporting customers and distributors remotely


• Efficient management of schedule and workload


• Effective communication with customers and colleagues


• Assist as needed with product demonstrations


• Preparation/submission of service reports to customers

The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.

Requirements

Essential

• Industry experience working with HPLC or Liquid Scintillation Counting


• Full driving licence


• Willingness to travel extensively


• Highly motivated and have strong problem-solving abilities


• Excellent verbal and written communications skills


• A commitment to providing a high level of customer service


• Able to work independently without supervision in high-pressure environments


• Computer experience and proficiency

Desirable

• Relevant experience in the pharmaceutical industry


• Experience of working with radioactivity