At a Glance
- Tasks: Lead projects for cutting-edge nuclear medicine software and ensure customer satisfaction.
- Company: Dynamic company at the forefront of nuclear medicine technology.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Exciting role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact in healthcare while working with innovative technologies.
- Qualifications: Experience in radiopharmaceutical production and knowledge of regulatory compliance.
The predicted salary is between 40000 - 50000 £ per year.
This role is a full‑time, office‑based position. However, the role involves frequent travel to our customer sites both in the UK and internationally. As a Project Lead, you will oversee projects for our market‑leading nuclear medicine LIMS (Laboratory Information Management System), PETra and SPECTra. The ideal candidate will have a background in PET/SPECT production and be familiar with regulatory compliance. This is a customer‑facing role with a high level of interaction to advise on numerous technical aspects with respect to implementation, processes and applications.
Responsibilities
- Take ownership of project delivery, including scope, timelines, and risks, while coordinating cross‑functional teams and acting as the primary customer contact.
- Own and lead the end‑to‑end validation lifecycle including Validation Planning, IQ, OQ, and support of PQ activities.
- Develop, review, and maintain validation documentation.
- Act as Subject Matter Expert (SME) for PETra and SPECTra, providing configuration expertise, best practice guidance, and support for pre‑sales activities and solution design.
- Liaise with application developers to drive product improvements and ensure alignment between customer needs and product capability.
- Provide SME support for customer audits and inspections.
- Deliver training, prepare materials and provide ongoing coaching to new customers as part of a newly installed system.
- Support User Acceptance Testing, post‑install validation, including helpdesk support where requested.
- As SME, test and approve updated applications during the release process, taking ownership of customer upgrades, including on‑site software testing where required.
Additional Duties
- Support sales team in application demonstrations.
- Bid process, tender document review.
- SME support for specific technical questions.
- Attend commercial conferences and user group meetings.
- Presentation requirements for group/users as directed.
- Company SME for guide, advise and update colleagues on best processes and practices within Nuclear Medicine.
The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.
Requirements
Essential
- In‑depth knowledge of radiopharmaceutical production processes.
- Understanding of GMP and regulatory environments (GAMP 5, Annex 11, 21 CFR Part 11 knowledge).
- Ability to work with end users on‑site to ensure successful deployments, training and ultimately customer satisfaction.
- Ability to work with the internal development and QA teams to help drive future developments.
- Ability to enhance and maintain training materials.
- Experience delivering basic and/or advanced training.
- Ability to understand and work with IT teams at customer facilities.
Product Support Specialist - UK (Sheffield / Bath based) employer: LabLogic FR
As a Product Support Specialist at our Sheffield/Bath location, you will join a dynamic team dedicated to advancing nuclear medicine technology. We pride ourselves on fostering a collaborative work culture that encourages professional growth through continuous training and development opportunities, while also offering the unique advantage of international travel to engage directly with customers. Our commitment to innovation and excellence ensures that you will play a vital role in shaping the future of healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist - UK (Sheffield / Bath based)
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like LabLogic FR looking for candidates who are engaged and informed.
We think you need these skills to ace Product Support Specialist - UK (Sheffield / Bath based)
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at LabLogic FR. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at LabLogic FR
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with LabLogic FR’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
