At a Glance
- Tasks: Welcome guests and ensure a memorable arrival and departure experience.
- Company: Join Bespoke Hotels, the UK's largest independent hotel group.
- Benefits: Competitive salary, 28 days holiday, and discounted hotel rates.
- Other info: Great training, career growth opportunities, and meals on duty.
- Why this job: Be the face of our chic hotel and create unforgettable guest experiences.
- Qualifications: Reliability, teamwork, and a passion for hospitality.
The predicted salary is between 20790 - 25410 £ per year.
Bespoke Hotels are the UK’s largest independent hotel group. The newly refurbished La Suite West Hotel is located in a tree lined street in the area of cosmopolitan Bayswater in central London, close to Notting Hill, and steps from Hyde Park. The boutique Hotel offers 80 Bedrooms and a Garden Restaurant. Our theme is chic and sophisticated, cocooning our guests in an immersive experience of style, service, and ambiance.
We are currently looking for exceptional people to join our team and have a fantastic opportunity for a Day Luggage Porter working a 12-hour shift 8am-8pm, on alternating weekly patterns; 4on/3off. As a Luggage Porter you are the face of the hotel and are here to welcome and give a positive arrival and departure experience.
Key Requirements of the role:
- As a vital team member, you play a proactive role in welcoming guests and using the guest's name whenever possible.
- Collaboration with other departments is key to making the guests' stay as comfortable as possible.
- Your key duties involve:
- Opening doors and assisting guests/visitors entering and leaving property.
- Assisting with luggage on arrival and departure, storing bags when required, providing door coverage.
- Lifting and carrying bags and luggage - full manual handling training provided.
- Having an excellent knowledge of the local area including attractions, transportation systems, theatre, tourist sites, sporting activities, shops, restaurants.
- Informing guests of property amenities, services, and hours of operation.
- Identifying and explaining room features to guests upon arrival to all guest rooms (e.g., use of room key, in-room safe, valet laundry services).
- Transporting guest luggage to and from guest rooms and/or designated storage area.
- Assisting guests/visitors in and out of vehicles.
- Following and maintaining Health and Safety standards and procedures.
Requirements of the role:
- Flexible and team-minded.
- Reliability, endurance, and high motivation.
- Independent, organized way of working.
- Passion for the profession.
- Accurate work with a view for details.
What do we offer?
- Competitive salary.
- Excellent on-going support, training, and development.
- 28 days holiday including Bank Holidays per annum.
- Stakeholder Pension entitlement.
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels.
- Food and Beverage discounts at all our hotels.
- On-going incentives and rewards.
- Opportunities to move between hotels and grow with the group.
- Meals on duty.
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this.
Luggage Porter-Days in London employer: La Suite West Hotel
At Bespoke Hotels, we prioritise our people, fostering a vibrant work culture that champions engagement, personal development, and inclusivity. As a Guest Services Manager, you will thrive in an environment that values creativity and collaboration, with ample opportunities for career progression and competitive benefits, including discounted stays for you and your loved ones. Join us in delivering exceptional hospitality while being part of the UK's largest independent hotel group, where your contributions are celebrated and your growth is supported.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter-Days in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like La Suite West Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to La Suite West Hotel
Don't be shy about reaching out to La Suite West Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luggage Porter-Days in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about La Suite West Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at La Suite West Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
