At a Glance
- Tasks: Create amazing shopping experiences and build lasting customer connections.
- Company: Join La Senza, a brand known for its captivating customer service.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Perfect for those looking to develop skills in retail and sales.
- Why this job: Be part of a dynamic team that values customer loyalty and teamwork.
- Qualifications: Passion for customer service and ability to work in a team.
The predicted salary is between 20000 - 25000 £ per year.
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role And Responsibilities
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand.
- Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty.
- Promote and display teamwork across all areas to ensure the customer’s journey is seamless.
- Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions.
- Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership.
- Understand, adhere to and reinforce brand standards.
- Reinforce all activities related to providing a safe working environment.
- Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink.
- Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions.
- Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards.
Key Success Criteria
- Embraces the organization’s mission.
- Meets defined availability criteria, including evenings, weekends and non-business hours.
- Ability to work as part of a team.
- A genuine desire to provide excellent customer service.
- Excellent listening, organization and follow through skills.
- Ability to connect with and relate to customers and build meaningful relationships.
Sales Associate employer: La Senza
La Senza is an exceptional employer that prioritises a vibrant and inclusive work culture, where sales associates are empowered to create memorable customer experiences. With a strong focus on teamwork and personal growth, employees benefit from ongoing training and development opportunities, ensuring they thrive in their roles while contributing to the brand's success. Located in a dynamic retail environment, La Senza offers a unique chance to connect with customers and build lasting relationships, making it a rewarding place to work.
