At a Glance
- Tasks: Lead the store's sales efforts and ensure amazing customer experiences.
- Company: Join La Senza, a brand that values teamwork and exceptional service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on personal development.
- Why this job: Be a key player in driving sales and creating lasting customer connections.
- Qualifications: Previous management experience and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensuring exceptional customer experiences and driving profitable top-line sales. They drive personal sales by demonstrating and coaching La Senza selling behaviours to create a high-performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviours.
Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership.
- Support the Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours.
- Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives.
- Focus on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customers.
- Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless.
- Manage and resolve customer relations issues.
- Assist the Management team in creating/communicating action plans that optimise results, execute operational activities and control payroll budget and expenses.
- Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation.
- Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink.
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies.
- Ensure replenishment processes are efficient, and the sales floor is full and abundant with all styles, colours, and sizes represented in conjunction with executing the brand guide.
- Lead with professionalism and behaviours guided by the company values.
Qualifications
- Ability to foster an environment of exceptional customer service and optimise the Company selling model.
- Ability to effectively delegate, follow up and communicate with all levels of the organisation.
- Ability to coach, develop and partner with the Management team on performance management.
- Business acumen with strong strategic and analytical skills.
- Previous management or supervisory experience.
- Schedule flexibility to include evenings, weekends and holidays.
- Ability to manage complex and competing priorities through time management and organisational skills.
- Professional demeanour that reinforces brand and company standards.
Keyholder in Cambridge employer: La Senza
La Senza in Cambridge is an excellent employer that prioritises employee growth and development within a vibrant and supportive work culture. With a focus on delivering exceptional customer experiences, team members are encouraged to thrive in a high-performance environment while enjoying competitive benefits and opportunities for advancement. Join us to be part of a dynamic team that values professionalism and innovation in retail.
