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For Companies At a Glance
- Tasks: Lead luxury skincare brands and manage a high-performing team at Harrods.
- Company: Join La Prairie, a prestigious brand in luxury retail.
- Benefits: Competitive salary, generous holiday, product discounts, and career development opportunities.
- Why this job: Make an impact in luxury retail while delivering exceptional client experiences.
- Qualifications: Strong leadership skills and experience in retail management.
- Other info: Dynamic role with excellent growth potential in a high-profile environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about luxury retail and inspired by the world of prestige skincare? As a Business Manager for La Prairie, you will lead and grow two exceptional luxury brands at Harrods, London, including our Spa Treatment Room. This is a high-profile and strategically critical role, as Harrods represents 60% of our UK & Ireland business. You will be responsible for leading a team of 11 Beauty and Spa professionals, driving commercial performance while delivering best-in-class client experiences. Through inspirational leadership, strong commercial acumen, and exceptional people management, you will ensure every customer interaction reflects the highest standards of luxury service and brand excellence. Your mission is to strengthen the position of La Prairie within the skincare and makeup categories, fully aligned to each brand’s strategic vision, values, and growth ambitions.
Key Accountabilities
- Business Planning & Commercial Performance
- Deliver annual retail sales targets through strategic business planning and disciplined execution.
- Set, track, and review weekly sales targets, providing clear performance insights and action plans.
- Drive retail growth through tailored business plans, event strategies, and promotional activity, providing detailed bi-annual progress reviews.
- Identify and maximise new sales opportunities within brand and retail guidelines.
- Take full ownership of performance, providing senior management with high-quality weekly door reports, insights, and corrective actions.
- Lead the La Prairie Spa, optimising bookings, ROI, and treatment performance to exceed targets.
- Ensure stock accuracy, optimal stock age, tester management, and timely replenishment or corrective action.
- Proactively manage team absences to maintain full counter coverage and service standards.
- Maintain 100% compliance and accuracy across all reporting systems, including IPPOS and clienteling platforms.
- Lead, coach, and develop a high-performing team of Beauty Consultants, Spa Consultants, and a Stock Controller, setting clear standards for performance, conduct, and service.
- Define and review the optimal team structure annually to align resourcing with sales targets and profitability.
- Build a motivated, results-driven culture where KPIs are consistently met or exceeded.
- Partner with the Retail Education Manager to analyse KPIs, identify skill gaps, and drive sell-out through targeted training and coaching.
- Implement company and brand strategy across all counters while fostering strong partnerships with Harrods management teams.
- Ensure flawless execution of all in-store marketing initiatives in line with brand strategy and guidelines.
- Maintain exceptional merchandising standards, maximising the impact of visual assets, samples, and collateral.
- Uphold the prestige and luxury image of La Prairie through impeccable counter presentation and grooming standards.
- Conduct regular documented business meetings with department and store management to review performance, align on strategy, and plan promotional activity.
- Identify and leverage local commercial opportunities, including events, personal shopping, and additional retail space, to enhance brand visibility and drive sales.
In return, La Prairie offer:
- A competitive salary and discretionary commission scheme
- 33 holiday days (including bank holidays)
- Generous product allocation & discount
- Long Service Awards starting with 3 years’ service
- A free product to try every time there is a new launch
- Contributory pension scheme – 5% employer contribution
- A range of opportunities to develop and grow personally and professionally
- 24/7 Access to Employee Assistance Programme called Lyrahealth
- Annual performance reviews so you know your career is going in the right direction
Reports to: South Regional Sales Manager
We look forward to receiving your application.
Business Manager in London employer: LA PRAIRIE
Contact Detail:
LA PRAIRIE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in London
✨Tip Number 1
Network like a pro! Connect with people in the luxury retail space, especially those who work at Harrods or within La Prairie. Attend industry events or join relevant online groups to get your name out there and learn about potential opportunities.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've successfully led teams and driven performance in previous roles. This will help them see you as the perfect fit for managing their Beauty and Spa professionals.
✨Tip Number 3
Research, research, research! Get to know La Prairie's brand values, products, and recent initiatives. This knowledge will not only impress during interviews but also help you tailor your approach to align with their strategic vision.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in the role and makes it easier for us to track your progress. Plus, you'll be one step closer to joining the La Prairie team!
We think you need these skills to ace Business Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for luxury retail and skincare shine through. We want to see how inspired you are by the brands and the industry, so don’t hold back on sharing your enthusiasm!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Business Manager role. Highlight your experience in leading teams and driving commercial performance, as these are key aspects we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with La Prairie at Harrods.
How to prepare for a job interview at LA PRAIRIE
✨Know Your Brands Inside Out
Before the interview, dive deep into La Prairie and its luxury skincare offerings. Understand their brand values, key products, and what sets them apart in the market. This knowledge will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Leadership Skills
As a Business Manager, you'll be leading a team of professionals. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies. Highlight any specific achievements that demonstrate your ability to drive performance and foster a motivated culture.
✨Prepare for Commercial Discussions
Since this role involves driving commercial performance, be ready to discuss your experience with business planning and sales targets. Bring examples of how you've set and achieved sales goals, and be prepared to talk about your approach to identifying new sales opportunities.
✨Understand the Luxury Retail Environment
Familiarise yourself with the luxury retail landscape, especially within skincare and beauty. Be prepared to discuss current trends, customer expectations, and how you would uphold the prestige image of La Prairie at Harrods. This will demonstrate your strategic thinking and alignment with the brand's vision.
