At a Glance
- Tasks: Lead a team to deliver exceptional luxury client experiences and achieve outstanding results.
- Company: Join La Prairie, a prestigious Swiss luxury brand known for anti-aging therapies.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Other info: Collaborative team culture focused on achieving excellence and exceeding KPIs.
- Why this job: Be a brand ambassador and make a real impact in the luxury beauty industry.
- Qualifications: Experience in beauty therapy and a passion for providing high-quality skincare treatments.
The predicted salary is between 30000 - 40000 € per year.
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then La Prairie might be the brand for you. We are looking for a Team Leader for La Prairie, Selfridges, London. In this role, you will act as a true brand ambassador, leading by example to deliver exceptional luxury client experiences while supporting and motivating your team to achieve outstanding results. You will play a key role in driving performance, maintaining the highest service standards, and ensuring the counter reflects the prestige and excellence of the La Prairie brand.
The key responsibilities for this role include but are not limited to the following:
- Service excellence: Leading by example in all aspects of the La Prairie service by ensuring all personal sales goals are met consistently.
- In the absence of the Business Manager, support the business with planning and ensuring there is fluid communication and follow up across the team.
- In the beauty room, skilfully marry the Art of Beauty and selling skills together to achieve KPI's.
- Support other therapists to execute as effectively.
- Work with initiative, seeing opportunities and acting on them.
- Ensure accuracy and compliance of EPOS System for customer records.
- Ensure full contribution of all events held both internally and externally promoting best in class with a strong return.
- Ability to follow through energetically with events and achieve goals.
- Rapport and Communication: Complete all administration required accurately and on time.
- Ability to be approachable and build relationships with others.
- Demonstrate ability to listen and communicate both verbally and written.
- Be informed about current and new business initiatives and provide feedback to your Business Manager.
- Possess persuasion and negotiation skills.
- CRM: Act as the Aurora CRM lead within the team, ensuring CRM campaigns and priorities are clearly cascaded to Beauty Advisors.
- Support and coach the team in the effective day-to-day use of Aurora to build client relationships and drive repeat business.
- Share CRM best practice and encourage consistent, accurate client data capture and follow-up.
- Monitor CRM engagement within the team and provide guidance to improve adoption and performance.
- Use Aurora insights to support clienteling, event planning, and targeted customer outreach.
- Visual Merchandising: Present the counter in a well-maintained to brand expectation standard.
- Ensure the beauty room is also to a luxury standard while working with the visual merchandising team to meet company guidelines.
- Make certain the counter is fully stocked and that all products are stored by category and shade sequence.
Applicants for this position must be able to demonstrate the following skills and experience:
- NVQ level 3 in Beauty Therapy (desired but not essential).
- Experience of providing high quality skincare treatments to clients.
- Client focussed and dedicated to providing a luxury experience.
- Polished, approachable and friendly communication skills.
- Dedicated to achieving / exceeding KPI's.
- Able to work collaboratively as part of a small team.
Team Leader employer: La Prairie Switzerland
La Prairie is an exceptional employer that offers a vibrant work culture centred around luxury and excellence, making it an ideal place for those passionate about beauty and client service. Located in the prestigious Selfridges, London, employees benefit from a dynamic environment that fosters personal growth and development through comprehensive training and support. With a commitment to maintaining high service standards and a focus on teamwork, La Prairie empowers its Team Leaders to inspire their teams while delivering unparalleled client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the brand inside out! Research La Prairie's products and values so you can speak confidently about them during your interview. This shows you're genuinely interested and ready to be a brand ambassador.
✨Tip Number 2
Practice your communication skills! Since rapport and communication are key for this role, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and show off your friendly approach.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've motivated a team or led by example. Be ready to share these stories in your interview to demonstrate how you can drive performance at La Prairie.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your enthusiasm for luxury brands shine through. We want to see how much you value exceptional client experiences and how you can embody the La Prairie ethos in your role.
Highlight Your Leadership Skills:As a Team Leader, it's crucial to demonstrate your ability to motivate and support a team. Share examples of how you've led by example in previous roles, and how you’ve helped others achieve their goals.
Be Specific About Your Experience:Tailor your application to include specific experiences that relate to the job description. Whether it’s your expertise in skincare treatments or your knack for visual merchandising, we want to know how your background aligns with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at La Prairie!
How to prepare for a job interview at La Prairie Switzerland
✨Know the Brand Inside Out
Before your interview, make sure you research La Prairie thoroughly. Understand their products, values, and what sets them apart in the luxury skincare market. This knowledge will help you demonstrate your passion for the brand and how you can embody their ethos as a Team Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others, achieved sales goals, or improved service standards. Be ready to discuss how you can inspire your team at La Prairie to deliver exceptional client experiences.
✨Demonstrate Your Client-Centric Approach
Since this role is all about providing a luxury experience, be prepared to talk about how you prioritise client satisfaction. Share specific instances where you went above and beyond for a customer, and how you would apply that same dedication at La Prairie.
✨Familiarise Yourself with CRM Systems
As the Aurora CRM lead, you'll need to be comfortable with client relationship management. Brush up on your knowledge of CRM systems and think about how you can leverage data to enhance client relationships and drive repeat business. Mention any relevant experience you have with CRM tools during the interview.
