At a Glance
- Tasks: Lead a team to deliver exceptional luxury client experiences and achieve outstanding results.
- Company: Join La Prairie, a prestigious Swiss luxury brand known for anti-aging therapies.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Other info: Collaborative team culture with a focus on achieving KPIs and maintaining high service standards.
- Why this job: Be a brand ambassador and make a real impact in the luxury beauty industry.
- Qualifications: Experience in skincare treatments and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 € per year.
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then La Prairie might be the brand for you. We are looking for a Team Leader for La Prairie, Selfridges, London. In this role, you will act as a true brand ambassador, leading by example to deliver exceptional luxury client experiences while supporting and motivating your team to achieve outstanding results. You will play a key role in driving performance, maintaining the highest service standards, and ensuring the counter reflects the prestige and excellence of the La Prairie brand.
The key responsibilities for this role include but are not limited to the following:
- Service excellence: Leading by example in all aspects of the La Prairie service by ensuring all personal sales goals are met consistently. In the absence of the Business Manager, support the business with planning and ensuring there is fluid communication and follow up across the team. In the beauty room, skilfully marry the Art of Beauty and selling skills together to achieve KPI's. Support other therapists to execute as effectively. Work with initiative, seeing opportunities and acting on them. Ensure accuracy and compliance of EPOS System for customer records. Ensure full contribution of all events held both internally and externally promoting best in class with a strong return. Ability to follow through energetically with events and achieve goals.
- Rapport and Communication: Complete all administration required accurately and on time. Ability to be approachable and build relationships with others. Demonstrates ability to listen and communicate both verbally and written. Be informed about current and new business initiatives and provide feedback to your Business Manager. Possesses persuasion and negotiation skills.
- CRM: Act as the Aurora CRM lead within the team, ensuring CRM campaigns and priorities are clearly cascaded to Beauty Advisors. Support and coach the team in the effective day-to-day use of Aurora to build client relationships and drive repeat business. Share CRM best practice and encourage consistent, accurate client data capture and follow-up. Monitor CRM engagement within the team and provide guidance to improve adoption and performance. Use Aurora insights to support clienteling, event planning, and targeted customer outreach.
- Visual Merchandising: Present the counter in a well-maintained standard to brand expectations. Ensure the beauty room is also to a luxury standard while working with the visual merchandising team to meet company guidelines. Make certain the counter is fully stocked and that all products are stored by category and shade sequence.
Applicants for this position must be able to demonstrate the following skills and experience:
- NVQ level 3 in Beauty Therapy (desired but not essential)
- Experience of providing high quality skincare treatments to clients
- Client focussed and dedicated to providing a luxury experience
- Polished, approachable and friendly communication skills
- Dedicated to achieving / exceeding KPI's
- Able to work collaboratively as part of a small team
Team Leader employer: La Prairie Switzerland
At La Prairie, we pride ourselves on being a premier employer in the luxury skincare industry, offering our Team Leaders the opportunity to thrive in a dynamic and supportive environment at Selfridges, London. Our commitment to employee growth is reflected in our comprehensive training programmes and a culture that values collaboration and excellence, ensuring that you not only meet but exceed your potential while delivering exceptional client experiences. Join us to be part of a prestigious brand that champions innovation and quality, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the brand inside out! Research La Prairie's products, values, and recent initiatives. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your communication skills! Since rapport is key in this role, try role-playing with a friend or family member. Focus on being approachable and friendly, while also showcasing your ability to listen and respond effectively.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past experiences where you've motivated a team or driven performance. Be ready to share these stories during your interview to demonstrate how you can lead by example at La Prairie.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to the luxury experience La Prairie is known for.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your enthusiasm for luxury brands shine through. We want to see how much you value exceptional client experiences and how you can embody the La Prairie ethos in your role.
Highlight Your Leadership Skills:As a Team Leader, it's crucial to demonstrate your ability to motivate and support a team. Share examples of how you've led by example in previous roles, and how you’ve helped others achieve their goals.
Be Detail-Oriented:Make sure your application is polished and free of errors. Attention to detail is key in our industry, so double-check your spelling and grammar. A well-presented application reflects your commitment to excellence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with La Prairie!
How to prepare for a job interview at La Prairie Switzerland
✨Know the Brand Inside Out
Before your interview, make sure you research La Prairie thoroughly. Understand their products, values, and what sets them apart in the luxury skincare market. This knowledge will help you demonstrate your passion for the brand and how you can embody their ethos as a Team Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others, achieved sales goals, or improved service standards. Be ready to discuss how you can inspire your team at La Prairie to deliver exceptional client experiences.
✨Demonstrate Your Client-Centric Approach
Since this role is all about providing a luxury experience, be prepared to talk about how you prioritise client relationships. Share specific instances where you've gone above and beyond for clients, and how you plan to use CRM tools like Aurora to enhance client engagement and drive repeat business.
✨Visual Merchandising Matters
As a Team Leader, you'll need to ensure the counter reflects the prestige of La Prairie. Bring ideas on how you would maintain visual standards and create an inviting atmosphere. Discuss any previous experience with visual merchandising and how it contributed to sales or customer satisfaction.
