At a Glance
- Tasks: Lead a team to deliver luxury client experiences and achieve outstanding results.
- Company: Join La Prairie, a prestigious Swiss luxury brand known for anti-aging therapies.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Other info: Collaborative team culture with a focus on achieving KPIs and client satisfaction.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in skincare treatments and a passion for luxury service.
The predicted salary is between 30000 - 40000 € per year.
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then La Prairie might be the brand for you. We are looking for a Team Leader for La Prairie, Selfridges, London. In this role, you will act as a true brand ambassador, leading by example to deliver exceptional luxury client experiences while supporting and motivating your team to achieve outstanding results. You will play a key role in driving performance, maintaining the highest service standards, and ensuring the counter reflects the prestige and excellence of the La Prairie brand.
The key responsibilities for this role include but are not limited to the following:
- Service excellence
- Leading by example in all aspects of the La Prairie service by ensuring all personal sales goals are met consistently.
- In the absence of the Business Manager support the business with planning and ensuring there is fluid communication and follow up across the team.
- In the beauty room skilfully marrying the Art of Beauty and selling skills together to achieve KPI's. Supporting other therapists to execute as effectively.
- Working with Initiative, seeing opportunities and acting on them.
- Ensure accuracy and compliance of EPOS System for customer records.
- Ensure full contribution of all events held both internally and externally promoting best in class with a strong return. Ability to follow through energetically with events and achieve goals.
- Rapport and Communication
- Complete all administration required accurately and on time.
- Ability to be approachable and build relationships with others.
- Demonstrates ability to listen and communicate both verbally and written.
- Be informed about current and new business initiatives and to provide feedback to your Business Manager.
- Possesses persuasion and negotiation skills.
- CRM
- Act as the Aurora CRM lead within the team, ensuring CRM campaigns and priorities are clearly cascaded to Beauty Advisors.
- Support and coach the team in the effective day-to-day use of Aurora to build client relationships and drive repeat business.
- Share CRM best practice and encourage consistent, accurate client data capture and follow-up.
- Monitor CRM engagement within the team and provide guidance to improve adoption and performance.
- Use Aurora insights to support clienteling, event planning, and targeted customer outreach.
- Visual Merchandising
- Present the counter in a well maintained to brand expectation standard.
- Ensure the beauty room is also to a luxury standard while working with the visual merchandising team to meet company guidelines.
- Make certain the counter is fully stocked and that all products are stored by category and shade sequence.
Applicants for this position must be able to demonstrate the following skills and experience:
- NVQ level 3 in Beauty Therapy (desired but not essential).
- Experience of providing high quality skincare treatments to clients.
- Client focussed and dedicated to providing a luxury experience.
- Polished, approachable and friendly communication skills.
- Dedicated to achieving / exceeding KPI's.
- Able to work collaboratively as part of a small team.
Team Leader in Slough employer: La Prairie Switzerland
La Prairie is an exceptional employer, offering a vibrant work culture that celebrates luxury and excellence in the heart of London. As a Team Leader, you will not only lead a passionate team but also enjoy opportunities for personal growth and development within a prestigious Swiss luxury brand renowned for its innovative skincare therapies. With a commitment to service excellence and a supportive environment, La Prairie ensures that every employee can thrive while delivering unparalleled client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Slough
✨Tip Number 1
Get to know the brand inside out! Research La Prairie's products, values, and recent initiatives. This way, when you chat with them, you can show off your knowledge and passion for their luxury skincare offerings.
✨Tip Number 2
Practice your pitch! Think about how you can demonstrate your leadership skills and client-focused approach. Role-play with a friend or in front of the mirror to nail that confident delivery.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Team Leader in Slough
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your enthusiasm for luxury brands shine through. We want to see how much you value exceptional client experiences and how you can embody the La Prairie ethos in your role.
Highlight Team Leadership Skills:Make sure to showcase any previous experience leading a team or working collaboratively. We’re looking for someone who can motivate others and drive performance, so share examples of how you've done this in the past.
Be Detail-Oriented:Pay attention to the details in your application. Ensure that your CV and cover letter are free from errors and clearly formatted. This reflects the high standards we uphold at La Prairie, and it shows us you care about quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at La Prairie Switzerland
✨Know the Brand Inside Out
Before your interview, dive deep into La Prairie's history, values, and product offerings. Understanding their pioneering cellular anti-aging therapies will not only impress your interviewers but also help you articulate how you can embody the brand's ethos as a Team Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team to achieve outstanding results or maintained high service standards. This will demonstrate your capability to lead by example, which is crucial for this role.
✨Demonstrate Client-Centric Mindset
Be ready to discuss how you prioritise client experiences. Share stories that illustrate your dedication to providing luxury service and how you've gone above and beyond to meet clients' needs. This aligns perfectly with the expectations of a brand ambassador.
✨Familiarise Yourself with CRM Tools
Since you'll be acting as the Aurora CRM lead, brush up on your knowledge of CRM systems. Be prepared to discuss how you've used similar tools to build client relationships and drive repeat business. Showing your understanding of CRM best practices will set you apart.
