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- Tasks: Represent luxury skincare brands and deliver exceptional client experiences.
- Company: Join the prestigious La Prairie and Chantecaille teams at Harvey Nichols, Manchester.
- Benefits: Enjoy 33 holiday days, generous discounts, and a contributory pension scheme.
- Why this job: Be part of a high-impact team and connect with discerning clients in luxury retail.
- Qualifications: Strong retail experience and a passion for beauty and skincare are essential.
- Other info: Opportunity for career growth and recognition through Long Service Awards.
The predicted salary is between 30000 - 40000 £ per year.
Are you interested in working for two luxury skincare brands — one known for its pioneering cellular anti‑aging therapies, and the other recognised globally for its innovative use of botanicals and philanthropy‑led conservation work supporting environmental and wildlife groups worldwide? If so, the La Prairie and Chantecaille counters in Harvey Nichols, Manchester may be of interest to you. As our Multi‑Brand Account Manager, you will play a key role in representing both houses, delivering exceptional client experiences, and driving outstanding performance across our Manchester counters. You will implement effective weekly business plans and work towards maximising retail performance targets. You will be accountable for the sales and performance of both accounts, with the opportunity to work with our incredible existing clients whilst recruiting new customers to the brands.
Main responsibilities
- To achieve sales by using La Prairie and Chantecaille selling and training guidelines.
- Achieve targets and business plans effectively, including creating outreach opportunities and partnering with your host store to offer the ultimate luxury experience for La Prairie and Chantecaille clients.
- Traffic stop daily in store to recruit prospective clients to your business.
- Invite every customer to sit down and have a consultation, listening and identifying the customer’s needs.
- Proactively organise external events to generate sales and recruit new clients to your counters.
- Ensure the counters are represented to exemplary standards and communicate effectively with all relevant departments.
Qualifications
- Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients.
- Strong retail experience.
- Real passion for beauty and skincare with an affinity for luxury, always striving for excellence.
- Strong business acumen to drive sales and go beyond business objectives.
- Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service.
- Ability to build relationships throughout the store to find new opportunities.
- Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
In return, we offer:
- 33 holiday days (including bank holidays) prorated based on working days.
- Generous product allocation & discount.
- Long Service Awards starting with 3 years’ service.
- Gratis of new launches.
- Contributory pension scheme – 5% employer contribution.
- Employee referral bonuses.
Multi-Brand Account Manager - Harvey Nichols Manchester employer: La Prairie Switzerland
Contact Detail:
La Prairie Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Brand Account Manager - Harvey Nichols Manchester
✨Tip Number 1
Get to know the brands inside out! Dive deep into La Prairie and Chantecaille's products, values, and unique selling points. This knowledge will help you connect with clients and show them why these brands are the best choice for their skincare needs.
✨Tip Number 2
Network like a pro! Attend beauty events, workshops, or even local meet-ups to meet potential clients and industry insiders. The more people you know, the easier it is to recruit new customers and build lasting relationships.
✨Tip Number 3
Practice your consultation skills! Role-play with friends or family to refine your ability to listen and identify customer needs. The better you are at understanding what clients want, the more likely you are to make a sale.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Multi-Brand Account Manager - Harvey Nichols Manchester
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty and skincare shine through! We want to see how passionate you are about luxury brands like La Prairie and Chantecaille. Share any relevant experiences that highlight your enthusiasm and knowledge in this area.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone with strong retail experience and a knack for exceptional service, so highlight those aspects in your CV and cover letter!
Be Personable and Engaging: Remember, we value interpersonal skills highly! Use your application to showcase your ability to connect with clients and build relationships. A friendly tone can go a long way in making your application stand out, so don’t be afraid to let your personality shine through.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to submit your application smoothly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at La Prairie Switzerland
✨Know Your Brands Inside Out
Before the interview, dive deep into La Prairie and Chantecaille. Understand their product lines, brand values, and unique selling points. This knowledge will not only impress your interviewers but also show your genuine passion for luxury skincare.
✨Showcase Your Sales Savvy
Prepare to discuss specific sales strategies you've used in the past. Think about how you can apply those to achieve targets for both brands. Be ready to share examples of how you've maximised retail performance and built client relationships.
✨Demonstrate Exceptional Service Mindset
Since this role is all about delivering outstanding client experiences, be prepared to talk about times when you've gone above and beyond for a customer. Highlight your ability to listen to clients' needs and provide tailored solutions.
✨Engage with Your Interviewers
Treat the interview like a conversation. Ask insightful questions about the brands and the team dynamics. This shows your interest and helps you gauge if the company culture aligns with your values, especially in a high-impact team environment.