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For Companies At a Glance
- Tasks: Lead e-commerce growth across seven European markets and optimise luxury client experiences.
- Company: Join La Prairie, a leader in luxury beauty with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a beautiful impact in the luxury digital retail space with your creativity.
- Qualifications: 5+ years in e-commerce, strong analytical skills, and passion for luxury brands.
- Other info: Dynamic role based in central London with a focus on collaboration and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Join La Prairie and lead the growth of laprairie.com across seven European markets. As the EMEA E Commerce Manager, you will own the commercial performance of the regional DTC business and ensure a seamless luxury client experience. This role requires both strategic leadership and hands-on operational ownership across campaigns, CRM, content, customer service and e-boutique operations.
How You Will Create a Beautiful Impact
- Commercial Strategy & Performance Management
- Drive regional online performance by optimizing traffic, conversion, AOV and retention.
- Monitor KPIs and transform insights into actionable recommendations for sales acceleration.
- Challenge media investments and partner with Global Paid Media to enhance ROI and funnel efficiency.
- Work with Global E Commerce teams to define regionally relevant activations and priorities.
- Regional Leadership & Cross Functional Collaboration
- Serve as the key EMEA e-commerce lead, representing market needs and performance realities.
- Partner closely with CRM, Media, Supply Chain, Creative, Customer Service and Finance.
- Support seven markets in execution excellence and alignment on priorities and timelines.
- Market Execution, CRM & Paid Media
- Oversee flawless execution of campaigns, launches and content updates, including translation coordination, QA checks and approvals.
- Manage operational CRM workflows: newsletter planning, testing, multi-language accuracy and QA.
- Collaborate with Global Paid Media and agencies to activate full funnel strategies driving qualified traffic and sales.
- Operations, Customer Journey & Innovation
- Manage stock availability and planning with Supply Chain to ensure commercial continuity.
- Oversee daily e-boutique operations: content accuracy, pricing checks, ticketing follow up, QA testing and issue resolution.
- Lead Customer Service partners for escalations, 1:1 outreach coordination and quality delivery.
- Conduct system and journey checks, identify issues across OMS / CMS / SAP / payments, raise tickets and validate fixes.
- Maximize current online services and support the rollout of upcoming innovations (e.g., live masterclasses).
What you need to have to be our next audacious and creative talent
- Data-driven, results-oriented e-commerce leader with strong analytical skills and a passion for luxury digital retail.
- 5+ years of experience in e-commerce or digital performance roles, ideally within luxury beauty, fashion, or premium consumer goods.
- Proven ability to collaborate effectively across cross-functional teams within international environments.
- Hands-on expertise in paid media (paid social & paid search), traffic acquisition, and performance management of media agencies.
- Proficient in Shopify and Google Analytics, with the ability to balance both strategic and operational responsibilities.
- Responsible for managing the media agency to drive scaled performance.
- Oversee a customer service team based in Poland, ensuring service excellence.
- Collaborate with the agency supporting Beauty Advisors to deliver a seamless and premium end-to-end customer experience.
Please note: the position is based out of our UK office in central London. Your journey with La Prairie begins here. Submit your application quickly and easily through our online tool—only applications received this way will be considered. The selection process includes a combination of interviews with HR, the Hiring Manager, and key stakeholders, along with assessments. We look forward to meeting you.
At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity in our talents is the strength of our House and we are supporting professional equality for everyone. We welcome applicants with and from diverse backgrounds.
EMEA E-Commerce Manager in London employer: La Prairie Switzerland
Contact Detail:
La Prairie Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA E-Commerce Manager in London
✨Tip Number 1
Get to know the company inside out! Research La Prairie's values, products, and recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to e-commerce and luxury retail. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace EMEA E-Commerce Manager in London
Some tips for your application 🫡
Show Your Passion for E-Commerce: When writing your application, let your enthusiasm for e-commerce shine through! We want to see how your experience aligns with our luxury digital retail goals. Share specific examples of how you've driven online performance in the past.
Be Data-Driven: Since this role is all about optimising performance, make sure to highlight your analytical skills. We love numbers, so include any KPIs you've managed and how you transformed insights into actionable strategies that led to sales acceleration.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the EMEA E-Commerce Manager role. Mention your hands-on experience with paid media and cross-functional collaboration, as these are key to our success.
Apply Through Our Website: Remember, the only way to apply is through our online tool! It’s quick and easy, and ensures your application gets to the right people. We can’t wait to see what you bring to the table!
How to prepare for a job interview at La Prairie Switzerland
✨Know Your Numbers
As an EMEA E-Commerce Manager, you'll need to demonstrate your data-driven mindset. Brush up on key performance indicators like traffic, conversion rates, and average order value. Be ready to discuss how you've used these metrics to drive sales in previous roles.
✨Showcase Your Collaborative Spirit
This role requires cross-functional collaboration, so be prepared to share examples of how you've worked with teams like CRM, Media, and Customer Service. Highlight specific projects where your teamwork led to successful outcomes, especially in international settings.
✨Master the Luxury Experience
La Prairie is all about luxury, so make sure you understand what that means in the digital retail space. Research their brand values and think about how you can enhance the customer journey. Bring ideas on how to create a seamless and premium experience for clients.
✨Be Ready to Discuss Innovations
With a focus on innovation, think about how you've implemented new strategies or technologies in your past roles. Prepare to talk about any experience you have with live masterclasses or other engaging online services that could elevate the e-commerce experience.
