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- Tasks: Lead a team in luxury skincare and cosmetics, driving performance and client experiences.
- Company: Join La Prairie at Harrods, a prestigious brand in the beauty industry.
- Benefits: Competitive salary, generous holiday, product discounts, and professional development opportunities.
- Other info: Dynamic role with excellent career growth and support from experienced managers.
- Why this job: Be part of a luxury brand and make a real impact in retail and spa services.
- Qualifications: Experience in retail management and a passion for beauty and skincare.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about retail and driven by the world of luxury skincare and prestige cosmetics? As an Assistant Business Manager for La Prairie, Harrods, you will have the opportunity to work alongside the Business Manager to lead and grow our beautiful brand at Harrods, London, including our Spa treatment room. This is an exceptional opportunity as Harrods accounts for 60% of our UK & Ireland Business.
You will lead and manage a team of up to ten consultants, driving performance, fostering engagement, and contributing to business growth while ensuring the delivery of exceptional client experiences. Your goal will be to strengthen the brand's position within the skincare and makeup category, in full alignment with the brand’s strategic vision and roadmaps.
- Set and monitor daily team objectives, adapting focus throughout the day to maximise performance and support key launches and promotional activity.
- Ensure every customer is introduced to the collections to enhance the overall client experience.
- Proactively plan and organise external events to drive business growth and increase brand awareness.
- Ensure excellence in Spa operations and client service, being the main point of contact for retail and spa coordination.
Business Planning
- Counter Performance & Sales: Work with the Business Manager on the business plan to define and monitor weekly sales targets, providing clear rationale and regular performance updates.
- Plan and deliver tailored events and in-store (on-counter) activities to support achievement of the business plan, while maintaining strong awareness of competitor activity.
- Ensure full accuracy and compliance in all sales reporting, including use of IPPOS and clienteling systems.
Spa Performance & Sales
- Be the main point of contact for spa bookings, working alongside the PR manager, supporting in training the Harrods call centre team and driving occupancy and retail performance.
- Engage and coach the Harrods team about Spa Services to increase appointments and loyalty to the brand.
Team Development & Performance Management
- In partnership with the Business Manager, lead, coach, and develop a team of Beauty Consultants, Makeup Artists, Spa Consultants, and stock controller ensuring excellence in performance, conduct, and client service.
- Partner with the Retail Education Manager to analyze KPIs, identify training needs, and enhance sell-out performance.
Marketing & Merchandising Implementation
- Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy.
- Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact.
Store Relationship & Communication
- Ensure that you are informed about current and new business initiatives and provide feedback to the Business Manager & Training Manager.
- Ensure EPOS accuracy and compliance.
- Read the Training Manual and Visual Merchandising Guidelines, actioning all relevant points.
- Develop and maintain good working relationships with all store-based colleagues.
- In partnership with the Business Manager, identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales.
A competitive salary and discretionary commission scheme, ~33 holiday days (including bank holidays), ~Generous product allocation & discount, ~Long Service Awards starting with 3 years’ service, ~Contributory pension scheme – 5% employer contribution, ~A range of opportunities to develop and grow personally and professionally, ~24/7 Access to Employee Assistance Programme called Lyrahealth, ~Annual performance reviews so you know your career is going in the right direction.
In the absence of the Business Manager, the Assistant Business Manager will report into the Head of Retail.
Assistant Business Manager in City of London employer: La Prairie Switzerland
Contact Detail:
La Prairie Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury skincare and cosmetics industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with potential employers or during interviews, make sure to express your enthusiasm for La Prairie and its products. Share your experiences with their skincare line and how it aligns with your values—this will set you apart from other candidates.
✨Tip Number 3
Prepare for those interviews! Research common interview questions for retail management roles and practice your responses. Think about how your past experiences can relate to the responsibilities of an Assistant Business Manager, especially around team leadership and client engagement.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s a great way to ensure your application doesn’t get lost in the shuffle!
We think you need these skills to ace Assistant Business Manager in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for luxury skincare and retail shine through. We want to see how excited you are about the brand and the role, so don’t hold back!
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail management or team leadership. We’re looking for someone who can drive performance and foster engagement, so give us examples that showcase your skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Assistant Business Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Harrods.
How to prepare for a job interview at La Prairie Switzerland
✨Know Your Brand Inside Out
Before the interview, dive deep into La Prairie's history, values, and product offerings. Understand their luxury skincare and cosmetics lines, and be ready to discuss how you can contribute to enhancing their brand presence at Harrods.
✨Showcase Your Leadership Skills
As an Assistant Business Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on performance improvement and engagement strategies. Highlight your coaching experiences and how they led to tangible results.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with sales targets and business planning. Think of specific instances where you’ve met or exceeded sales goals, and how you adapted strategies based on competitor activity. This will show your understanding of driving business growth.
✨Engage with Client Experience Strategies
Since client experience is key, prepare to talk about how you would enhance customer interactions in-store and at the spa. Share ideas for events or promotions that could elevate the brand’s visibility and customer loyalty, showing your proactive approach to business development.