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- Tasks: Lead luxury skincare brands and manage a team to deliver exceptional client experiences.
- Company: Join La Prairie, a prestigious brand in luxury retail at Harrods, London.
- Benefits: Competitive salary, generous holiday, product discounts, and professional development opportunities.
- Why this job: Be part of a high-profile role that shapes the future of luxury skincare.
- Qualifications: Experience in retail management and a passion for luxury skincare.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about luxury retail and inspired by the world of prestige skincare? As a Business Manager for La Prairie, you will lead and grow two exceptional luxury brands at Harrods, London, including our Spa Treatment Room. This is a high-profile and strategically critical role, as Harrods represents 60% of our UK & Ireland business.
You will be responsible for leading a team of 11 Beauty and Spa professionals, driving commercial performance while delivering best-in-class client experiences. Through inspirational leadership, strong commercial acumen, and exceptional people management, you will ensure every customer interaction reflects the highest standards of luxury service and brand excellence. Your mission is to strengthen the position of La Prairie within the skincare and makeup categories, fully aligned to each brand's strategic vision, values, and growth ambitions.
Key Accountabilities- Business Planning & Commercial Performance
- Deliver annual retail sales targets through strategic business planning and disciplined execution.
- Set, track, and review weekly sales targets, providing clear performance insights and action plans.
- Drive retail growth through tailored business plans, event strategies, and promotional activity, providing detailed bi-annual progress reviews.
- Identify and maximise new sales opportunities within brand and retail guidelines.
- Take full ownership of performance, providing senior management with high-quality weekly door reports, insights, and corrective actions.
- Lead the La Prairie Spa, optimising bookings, ROI, and treatment performance to exceed targets.
- Ensure stock accuracy, optimal stock age, tester management, and timely replenishment or corrective action.
- Proactively manage team absences to maintain full counter coverage and service standards.
- Maintain 100% compliance and accuracy across all reporting systems, including IPPOS and clienteling platforms.
- Team Leadership, Development & Performance
- Lead, coach, and develop a high-performing team of Beauty Consultants, Spa Consultants, and a Stock Controller, setting clear standards for performance, conduct, and service.
- Define and review the optimal team structure annually to align resourcing with sales targets and profitability.
- Build a motivated, results-driven culture where KPIs are consistently met or exceeded.
- Partner with the Retail Education Manager to analyse KPIs, identify skill gaps, and drive sell-out through targeted training and coaching.
- Implement company and brand strategy across all counters while fostering strong partnerships with Harrods management teams.
- Marketing, Merchandising & Brand Execution
- Ensure flawless execution of all in-store marketing initiatives in line with brand strategy and guidelines.
- Maintain exceptional merchandising standards, maximising the impact of visual assets, samples, and collateral.
- Uphold the prestige and luxury image of La Prairie through impeccable counter presentation and grooming standards.
- Store Relationships & Commercial Partnerships
- Conduct regular documented business meetings with department and store management to review performance, align on strategy, and plan promotional activity.
- Identify and leverage local commercial opportunities, including events, personal shopping, and additional retail space, to enhance brand visibility and drive sales.
In return, La Prairie offer:
- A competitive salary and discretionary commission scheme
- 33 holiday days (including bank holidays)
- Generous product allocation & discount
- Long Service Awards starting with 3 years' service
- A free product to try every time there is a new launch
- Contributory pension scheme - 5% employer contribution
- A range of opportunities to develop and grow personally and professionally
- 24/7 Access to Employee Assistance Programme called Lyrahealth
- Annual performance reviews so you know your career is going in the right direction
Reports to: South Regional Sales Manager
We look forward to receiving your application.
Business Manager in London employer: LA PRAIRIE GROUP
Contact Detail:
LA PRAIRIE GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in London
✨Tip Number 1
Network like a pro! Connect with people in the luxury retail space, especially those who work at Harrods or similar brands. Attend industry events or join relevant online groups to get your name out there and learn about hidden job opportunities.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share examples of how you've successfully led teams or driven sales in the past. This will help them see you as the perfect fit for managing a high-performing team.
✨Tip Number 3
Be prepared for interviews by researching La Prairie and its brand values. Understand their luxury positioning and think about how you can contribute to their growth ambitions. Tailor your answers to reflect their mission and show you're on the same page.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team and ready to take on the challenge of being a Business Manager.
We think you need these skills to ace Business Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury retail and skincare shine through. We want to see how inspired you are by the brands and the role itself, so don’t hold back!
Tailor Your Experience: Make sure to highlight your relevant experience in business management and team leadership. We’re looking for specific examples that demonstrate your commercial acumen and ability to drive performance.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at LA PRAIRIE GROUP
✨Know Your Brands Inside Out
Before the interview, dive deep into La Prairie and its luxury skincare offerings. Understand their brand values, key products, and what sets them apart in the market. This knowledge will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Leadership Skills
As a Business Manager, you'll be leading a team of professionals. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development strategies. Highlight any specific achievements that demonstrate your ability to drive performance and foster a motivated culture.
✨Prepare for Commercial Discussions
Since this role involves driving commercial performance, be ready to discuss your experience with business planning and sales targets. Bring examples of how you've previously identified sales opportunities and executed successful promotional activities. This will show your strategic thinking and commercial acumen.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future growth plans for La Prairie at Harrods. This not only demonstrates your interest but also helps you assess if the role aligns with your career aspirations.
