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For Companies At a Glance
- Tasks: Lead the growth of luxury e-commerce across seven European markets.
- Company: Join La Prairie, a prestigious brand in luxury beauty.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a significant impact in the luxury digital retail space.
- Qualifications: 5+ years in e-commerce with strong analytical and collaboration skills.
- Other info: Based in central London, fostering a diverse and inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
Join La Prairie and lead the growth of laprairie.com across seven European markets. As the EMEA E Commerce Manager, you will own the commercial performance of the regional DTC business and ensure a seamless luxury client experience. This role requires both strategic leadership and hands-on operational ownership across campaigns, CRM, content, customer service and e-boutique operations.
How You Will Create a Beautiful Impact
- Commercial Strategy & Performance Management: Drive regional online performance by optimizing traffic, conversion, AOV and retention. Monitor KPIs and transform insights into actionable recommendations for sales acceleration. Challenge media investments and partner with Global Paid Media to enhance ROI and funnel efficiency. Work with Global E Commerce teams to define regionally relevant activations and priorities.
- Regional Leadership & Cross Functional Collaboration: Serve as the key EMEA e commerce lead, representing market needs and performance realities. Partner closely with CRM, Media, Supply Chain, Creative, Customer Service and Finance. Support seven markets in execution excellence and alignment on priorities and timelines.
- Market Execution, CRM & Paid Media: Oversee flawless execution of campaigns, launches and content updates, including translation coordination, QA checks and approvals. Manage operational CRM workflows: newsletter planning, testing, multi-language accuracy and QA. Collaborate with Global Paid Media and agencies to activate full funnel strategies driving qualified traffic and sales.
- Operations, Customer Journey & Innovation: Manage stock availability and planning with Supply Chain to ensure commercial continuity. Oversee daily e boutique operations: content accuracy, pricing checks, ticketing follow up, QA testing and issue resolution. Lead Customer Service partners for escalations, 1:1 outreach coordination and quality delivery. Conduct system and journey checks, identify issues across OMS / CMS / SAP / payments, raise tickets and validate fixes. Maximize current online services and support the rollout of upcoming innovations.
What you need to have to be our next audacious and creative talent:
- Data driven, results oriented e commerce leader with strong analytical skills and a passion for luxury digital retail.
- 5+ years of experience in e commerce or digital performance roles, ideally within luxury beauty, fashion, or premium consumer goods.
- Proven ability to collaborate effectively across cross functional teams within international environments.
- Hands on expertise in paid media (paid social & paid search), traffic acquisition, and performance management of media agencies.
- Proficient in Shopify and Google Analytics, with the ability to balance both strategic and operational responsibilities.
- Responsible for managing the media agency to drive scaled performance.
- Oversee a customer service team based in Poland, ensuring service excellence.
- Collaborate with the agency supporting Beauty Advisors to deliver a seamless and premium end to end customer experience.
Please note: the position is based out of our UK office in central London. Your journey with La Prairie begins here. Submit your application quickly and easily through our online tool—only applications received this way will be considered. The selection process includes a combination of interviews with HR, the Hiring Manager, and key stakeholders, along with assessments. We look forward to meeting you.
At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity in our talents is the strength of our House and we are supporting professional equality for everyone. We welcome applicants with and from diverse backgrounds.
EMEA E-Commerce Manager employer: LA PRAIRIE GROUP
Contact Detail:
LA PRAIRIE GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA E-Commerce Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially in luxury retail. This will help you tailor your answers and show you're genuinely interested in joining the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of EMEA E-Commerce Manager. Highlight your data-driven approach and any successful campaigns you've led in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re serious about the opportunity and want to be part of our amazing team at La Prairie.
We think you need these skills to ace EMEA E-Commerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the EMEA E-Commerce Manager role. Highlight your experience in e-commerce, especially in luxury retail, and showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about luxury digital retail and how your skills can drive our online performance. Be specific about your past experiences and how they relate to the role.
Showcase Your Analytical Skills: Since this role is data-driven, make sure to include examples of how you've used analytics to improve performance in previous roles. We want to see your ability to turn insights into actionable strategies!
Apply Through Our Website: Don’t forget to submit your application through our online tool! It’s the only way we’ll consider your application, so make it quick and easy for us to find you among the candidates.
How to prepare for a job interview at LA PRAIRIE GROUP
✨Know Your Numbers
As an EMEA E-Commerce Manager, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) relevant to e-commerce, such as traffic, conversion rates, and average order value. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Collaboration Skills
This role requires working closely with various teams. Prepare examples of how you've successfully collaborated across departments in previous positions. Highlight any experience you have in managing cross-functional projects, especially in international settings.
✨Be Ready for Operational Questions
Expect questions about your hands-on experience with e-commerce operations. Familiarise yourself with processes like CRM workflows, campaign execution, and customer service management. Think of specific instances where you ensured operational excellence and resolved issues effectively.
✨Demonstrate Your Passion for Luxury Retail
La Prairie is all about luxury, so convey your passion for the sector during the interview. Share insights about current trends in luxury e-commerce and how you can contribute to enhancing the client experience. Showing genuine enthusiasm can set you apart from other candidates.
