Luxury Beauty Consultant – VIP Client Relationships

LA PRAIRIE - The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence. A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.

Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti‑aging therapies? Then the La Prairie Counter at Harvey Nichols, Knightsbridge might be of interest to you. We are looking for a Beauty Consultant to join us as our Maison Ambassador, with opportunities available on both a full-time and part-time basis. You will deliver an exceptional, personalised luxury skincare experience, build meaningful and lasting relationships with our discerning clients, and create carefully curated experiences with impeccable etiquette.

• Make smart business decisions based on brand and business ambition.
• Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
• Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc.
• Ensure retail excellence is always performed, maintaining the highest standards of housekeeping and retail standards at the point of sale.
• Create a deep connection with the client to understand their needs, build trust and long‑lasting relationships.
• Pro‑actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times.
• Engage clients and maintain relationships using La Prairie’s clienteling tools and systems.
• Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client.
• Ensure exceptional service through encouraging the application of products either on counter or within the cabin.

• Experience of providing high quality skincare treatments to clients.
• Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients.
• Strong retail experience.
• Real passion for beauty and skincare with an affinity for luxury, always striving for excellence.
• Strong business acumen to drive sales and go beyond business objectives.
• Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client‑centric customer service.
• Ability to build relationships throughout the store to find new opportunities.
• Ability to be a great team player as part of a high‑impact team, driven by diverse thoughts and opinions.

In return, La Prairie offers:

• A good salary with a new competitive commission scheme.
• 33 holiday days (including bank holidays) pro‑rated based on working days.
• Generous product allocation & discount.
• Long Service Awards starting with 3 years’ service.
• Gratis of new launches.
• Contributory pension scheme – 5% employer contribution.
• Employee referral bonuses.