Luxury Beauty Business Manager – Lead Flagship Growth

La Prairie - The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence. A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.

Business Manager, London Area

Location: London, GB, WC1V 6RL

Contract Type: Permanent - full-time

Are you passionate about luxury skincare and exceptional customer experience? We're hiring! Due to an expansion, La Prairie are looking for dynamic Business Managers for key London flagship stores in early 2025. We would love to hear from candidates who are considering their next move in luxury beauty and would like to be considered for any future Business Manager vacancies.

Our Business Managers have varied roles, with specific responsibility for achieving and maximising the accounts retail performance and delivering key performance indicators. The Key Accountabilities of the role include the following:

• Business Planning: Contribute to define the weekly sales Targets (market and by store level) as well as LE updates with rationale behind the proposal. Drive retail growth at counter by developing or reviewing business plans and event activities, share twice a year every month detailed view on the plans. Identify new opportunities and ideas to drive sales within brand parameters and tools and evaluate effectiveness. Be the leader and owner of the performance in respective area, feed management with regular and valuable insights on the performance and corrective actions, be responsible for the quality of the weekly performance sharing by door to ensure insights and impactful corrective actions. Ensure 100% compliance and accuracy of all sales reporting data including IPPOS and clientelling.
• Developing, motivating performance of in-store teams: Effectively manage our BA’s to ensure collaboration and field work as per guidelines and brand needs (practice, behaviour with colleagues and clients, respect of grooming guidelines, etc.) and when necessary working in partnership with RSM manager. Create and motivate strong in-store teams that work together to at least meet - ideally exceed KPIs targets. Through regular assessment of KPI’s in partnership with the Retail coach identify ongoing needs and develop our sell-out service, and improve performance.
• Implementation of Company marketing and merchandising program: Follow up the execution of in-store marketing activity, be the guardians of the implementation as per brand guidelines and strategy. Ensure that the merchandising guidelines are adhered to and that collateral, samples and other support is used to maximise retail effectiveness.
• Managing store relationships and communication: Undertake and record regular business meetings with retailer department/store managers, present business strategy updates including promotional programs and review consultant performance. Find appropriate local opportunities for Events, additional sites, and personal shopping spaces.

Applicants for these positions should be able to demonstrate the following skills & experience:

• Passionate about luxury beauty and exceptional service.
• Have experience of working in the luxury industry in beauty.
• Experience of managing a team, leading by example, providing clear and honest feedback to ensure the team exceeds expectations.
• Driven to exceed KPI's and motivated by achievement of self and team.
• Dedicated to delivering a memorable customer experience.
• Strong communication and interpersonal skills.

In return, La Prairie offers:

• A competitive salary and discretionary bonus scheme.
• 33 holiday days (including bank holidays, this will be pro-rata to your working days).
• Generous product allocation & discount.
• A collaborative, dynamic work environment.
• Ongoing training to enhance your expertise.
• Opportunities for growth in a globally recognised brand.
• A free product to try every time there is a new launch.
• Contributory pension scheme – 5% employer contribution.