At a Glance
- Tasks: Lead a team to deliver exceptional client service and drive sales at Selfridges.
- Company: Join a prestigious Swiss luxury brand known for innovative skincare.
- Benefits: Competitive salary, generous holiday, product discounts, and pension scheme.
- Other info: Exciting opportunities for career growth and employee rewards.
- Why this job: Be part of a dynamic team and enhance customer experiences in luxury retail.
- Qualifications: Experience in luxury retail, strong leadership skills, and a passion for beauty.
The predicted salary is between 30000 - 40000 £ per year.
Location: Birmingham, ENG, GB, B5 4BP
Contract Type: Permanent – full-time
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti‑aging therapies? We are looking for a Counter Manager to join our North Region. Managing a team of three Beauty Consultants/Therapists, you will be responsible for managing our counter at Selfridges, Birmingham. You will implement effective weekly business plans and work towards maximising the retail performance targets. You will have the opportunity to work with our incredible existing clients whilst working towards recruiting new customers to the brand. You have the chance to utilise our beauty room to enhance the customer experience but also host on‑off counter events.
Key Responsibilities
- Lead and inspire your team to deliver exceptional client service
- Drive sales and achieve retail performance targets
- Develop and execute weekly business plans
- Cultivate strong client relationships and build brand loyalty
- Recruit and engage new customers to grow the client base
What we’re looking for
- Proven experience in luxury retail or beauty
- Strong leadership and communication skills
- Passion for skincare and luxury service
- Results‑oriented mindset with a customer‑first approach
- NVQ level 3 in Beauty Therapy (desired)
Benefits
- A good salary with a new competitive commission scheme
- 33 holiday days (including bank holidays) pro‑rated based on working days
- Generous product allocation & discount
- Long Service Awards starting with 3 years’ service
- Gratis new launches
- Contributory pension scheme – 5% employer contribution
- Employee referral bonuses
We look forward to receiving your application.
Counter Manager, Selfridges, Birmingham employer: La Prairie Group AG
Join a prestigious Swiss luxury brand as a Counter Manager at Selfridges, Birmingham, where you will lead a passionate team in delivering exceptional client service and driving retail performance. Enjoy a supportive work culture that values employee growth with generous benefits including a competitive salary, extensive holiday allowance, and opportunities for professional development. Experience the unique advantage of working in a vibrant retail environment while being part of a brand renowned for its innovative skincare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager, Selfridges, Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like La Prairie Group AG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like La Prairie Group AG!
We think you need these skills to ace Counter Manager, Selfridges, Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at La Prairie Group AG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at La Prairie Group AG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show La Prairie Group AG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at La Prairie Group AG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
