Business Manager, Selfridges London

LA PRAIRIE –
The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty.
A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence.
A place where dedicated and diverse professionals each contribute to an inspiring and unique environment.
A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.

LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.

Business Manager, Selfridges London

Location:

London, GB, W1A 1AB

Contract Type: Permanent – full-time

Description:

Are you interested in driving a business for one of London’s most luxurious counters? Then the La Prairie Counter at Selfridges London might be of interest to you. Managing a team of four Beauty therapists/consultants and one Account Manager, you will develop sell-out in Selfridges W1 while working towards achieving and maximizing La Prairie retail objectives, reversing the trend and ensuring Luxury excellence through effective management. The aim is to gain market share within the Skincare category while being perfectly aligned with brand strategy and the roadmap.

The Key Accountabilities of the role include the following:

Business Planning:

1. Contribute to define the weekly sales targets (market and by store level) as well as LE updates with rationale behind the proposal.
2. Drive retail growth at the counter by developing or reviewing business plans and event activities, sharing twice a year a detailed view on the plans.
3. Identify new opportunities and ideas to drive sales within brand parameters and tools and evaluate effectiveness.
4. Be the leader and owner of the performance in the respective area, feeding management with regular and valuable insights on the performance and corrective actions, and be responsible for the quality of the weekly performance sharing by door to ensure insights and impactful corrective actions.
5. Ensure 100% compliance and accuracy of all sales reporting data including IPPOS and clientelling.

Developing, motivating performance of in-store teams:

1. Effectively manage our BAs to ensure collaboration and fieldwork as per guidelines and brand needs (practice, behavior with colleagues and clients, respect of grooming guidelines, etc.) and when necessary working in partnership with RSM manager.
2. Create and motivate strong in-store teams that work together to at least meet – ideally exceed – KPIs targets.
3. Through regular assessment of KPIs in partnership with the Retail coach, identify ongoing needs and develop our sell-out service, and improve performance.

Implementation of Company marketing and merchandising program:

1. Follow up the execution of in-store marketing activity, being the guardian of the implementation as per brand guidelines and strategy.
2. Ensure that the merchandising guidelines are adhered to and that collateral, samples, and other support are used to maximize retail effectiveness.

Managing store relationships and communication:

1. Undertake and record regular business meetings with retailer department/store managers, presenting business strategy updates including promotional programs and reviewing consultant performance.
2. Find appropriate local opportunities for events, additional sites, and personal shopping spaces.

Applicants for these positions should be able to demonstrate the following skills & experience:

1. Passionate about luxury beauty and exceptional service.
2. Experience of working in the luxury industry in beauty.
3. Experience of managing a team, leading by example, providing clear and honest feedback to ensure the team exceeds expectations.
4. Driven to exceed KPIs and motivated by the achievement of self and team.
5. Dedicated to delivering a memorable customer experience.
6. Strong communication and interpersonal skills.

In return, La Prairie offers:

1. A competitive salary and discretionary bonus scheme.
2. 33 holiday days (including bank holidays, this will be pro-rata to your working days).
3. Generous product allocation & discount.
4. A collaborative, dynamic work environment.
5. Ongoing training to enhance your expertise.
6. Opportunities for growth in a globally recognized brand.
7. A free product to try every time there is a new launch.
8. Contributory pension scheme – 5% employer contribution.

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