Team Leader – Selfridges London, W1
Location: London, GB, W1A 1AB
Contract Type: Permanent - full-time
As a Team Leader at La Prairie, Selfridges, London, you will act as a brand ambassador, leading by example to deliver exceptional luxury client experiences while supporting and motivating your team to achieve outstanding results. Your responsibilities include driving performance, maintaining high service standards, ensuring the counter reflects the brand's prestige, and serving as a key motivator within the team.
Key Responsibilities
- Service Excellence: Lead by example, ensuring personal sales goals are met consistently; support the business in planning and communications; marry the Art of Beauty with selling skills in the beauty room; act on opportunities; ensure EPOS system accuracy and compliance; contribute to events to promote best‑in‑class experiences.
- Rapport and Communication: Complete administration accurately and on time; build approachable relationships; demonstrate effective verbal and written communication; stay informed about new initiatives and provide feedback; possess persuasion and negotiation skills.
- CRM: Act as Aurora CRM lead, cascading campaigns and priorities; coach team on effective use of Aurora for client relationships and repeat business; share best practices; monitor engagement and improve adoption; use insights for clienteling and event planning.
- Visual Merchandising: Maintain the counter to brand expectations; collaborate with the visual merchandising team to meet guidelines; ensure the beauty room meets luxury standards; keep the counter fully stocked with products stored by category and shade sequence.
Required Skills and Experience
- NVQ level 3 in Beauty Therapy (desired but not essential)
- Experience providing high quality skincare treatments to clients
- Client‑focused and dedicated to a luxury experience
- Polished, approachable, and friendly communication skills
- Dedicated to achieving / exceeding KPI's, able to work collaboratively as part of a small team
