At a Glance
- Tasks: Lead a team at Selfridges, driving sales and enhancing customer experiences.
- Company: Join La Prairie, a luxury skincare brand known for innovation and excellence.
- Benefits: Enjoy competitive salary, generous holidays, product discounts, and professional development opportunities.
- Other info: Opportunity to host events and work with a dynamic team in a prestigious retail environment.
- Why this job: Be part of a creative culture that values passion and sustainability while making a beautiful impact.
- Qualifications: Must have NVQ level 3 in Beauty Therapy and experience in high-quality skincare treatments.
The predicted salary is between 28800 - 43200 £ per year.
Counter Manager, Selfridges, Birmingham
Location: Birmingham, ENG, GB, B5 4BP
Contract Type: Permanent - full-time
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti‑aging therapies? We are looking for a Counter Manager to join our North Region. Managing a team of 3 Beauty Consultants / Therapists you will be responsible for managing our counter at Selfridges, Birmingham. You will implement effective weekly business plans and work towards maximising the retail performance targets. You will have the opportunity to work with our incredible existing clients whilst recruiting new customers to the brand. You have the chance to utilise our beauty room to enhance the customer experience but also host on‑/off‑counter events.
Key Responsibilities
- Lead and inspire your team to deliver exceptional client service
- Drive sales and achieve retail performance targets
- Develop and execute weekly business plans
- Cultivate strong client relationships and build brand loyalty
- Recruit and engage new customers to grow the client base
What we’re looking for:
- Proven experience in luxury retail or beauty
- Strong leadership and communication skills
- Passion for skincare and luxury service
- Results‑oriented mindset with a customer‑first approach
- NVQ level 3 in Beauty Therapy (desired)
In return, La Prairie offers
- A good salary with a new competitive commission scheme
- 33 holiday days (including bank holidays) pro‑rated based on working days
- Generous product allocation & discount
- Long Service Awards starting with 3 years’ service
- Gratis of new launches
We look forward to receiving your application.
Account Manager, Selfridges, Birmingham employer: La Prairie Group AG
La Prairie is an exceptional employer that fosters a culture of creativity and excellence, making it an ideal place for professionals to thrive. With a commitment to employee growth, generous benefits including 33 holiday days, a contributory pension scheme, and opportunities for personal development, La Prairie ensures that its team members feel valued and inspired. Located in the vibrant Selfridges, Birmingham, employees enjoy a dynamic work environment where they can make a beautiful impact in the luxury skincare industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Selfridges, Birmingham
✨Tip Number 1
Familiarise yourself with La Prairie's product range and their unique selling points. Understanding the brand's ethos and the specific benefits of their skincare products will help you engage effectively with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network within the beauty industry, especially with professionals who have experience in luxury skincare. Attend beauty events or workshops to connect with others and gain insights that could be beneficial in your role as an Account Manager.
✨Tip Number 3
Prepare to discuss your previous experience in managing teams and achieving sales targets. Be ready to share specific examples of how you've motivated a team or implemented successful business strategies in past roles.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you successfully identified and met customer needs. Highlighting your ability to create memorable customer experiences will set you apart as a candidate who aligns with La Prairie's commitment to excellence.
We think you need these skills to ace Account Manager, Selfridges, Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in beauty therapy and account management. Emphasise any previous roles where you managed a team or achieved sales targets, as this will resonate with La Prairie's requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for luxury skincare and your understanding of La Prairie's brand values. Mention specific experiences that demonstrate your ability to meet sales targets and manage a team effectively.
Highlight Relevant Qualifications:Clearly state your NVQ level 3 in Beauty Therapy and any other relevant qualifications. This is crucial as it directly aligns with the job requirements and shows you have the necessary skills.
Showcase Customer Engagement Skills:In your application, provide examples of how you've successfully engaged with customers in the past. Discuss any initiatives you've taken to enhance customer experience, as this is key for the Account Manager role.
How to prepare for a job interview at La Prairie Group AG
✨Know the Brand Inside Out
Before your interview, make sure you research La Prairie thoroughly. Understand their product lines, values, and what sets them apart in the luxury skincare market. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team of Beauty Consultants. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any strategies you've implemented to achieve sales targets. Highlighting these skills will show that you're ready for the role.
✨Prepare for Customer Interaction Scenarios
Since the role involves direct customer engagement, think about how you would handle various customer scenarios. Prepare examples of how you've successfully managed customer needs or resolved issues in the past. This will showcase your ability to enhance the customer experience.
✨Discuss Your Event Planning Experience
The job requires organising external events to generate business. Be ready to talk about any relevant experience you have in planning and executing events. Share specific examples of successful events you've organised and the impact they had on sales or customer engagement.
